IT Support Specialist

S R International • Harrisburg, PA

23h • Hybrid

About The Position

The Commonwealth of Pennsylvania (CEDC) is seeking a Tier 2 IT Support Specialist to provide technical support across multiple regional and central office locations. This role involves troubleshooting, system support, and maintaining IT infrastructure while ensuring compliance with state policies and standards.

Requirements

• Experience with SCCM deployment processes and configurations
• Experience managing server folder permissions and shared resources
• Strong knowledge of: Windows environments and desktop support Active Directory and account management Remote troubleshooting tools and techniques
• Ability to work independently and manage multiple tasks
• Strong communication and customer service skills

Nice To Haves

• 2+ years of experience supporting Commonwealth of Pennsylvania customers
• Experience with ServiceNow or similar ticketing systems
• Familiarity with PowerShell scripting and remote management tools

Responsibilities

• Provide Tier 2 technical support for desktops, laptops, printers, scanners, and applications
• Perform troubleshooting, diagnosis, imaging, configuration, and installation of hardware/software
• Support remote users and multiple office locations using remote tools
• Utilize tools such as SCCM, Active Directory, remote desktop, and PowerShell
• Manage user accounts, groups, mailboxes, and permissions
• Assist with device deployment, upgrades, and equipment lifecycle management
• Perform desktop migrations, moves, and printer troubleshooting
• Track and resolve issues through ServiceNow ticketing system
• Ensure compliance with security policies and CISO guidelines
• Provide excellent customer support and prioritize tasks effectively

Benefits

• Flexible work from home options available.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees