IT Support specialist

IES Infrastructure•Tulsa, OK

22d

About The Position

We're seeking an experienced IT Support Specialist to join our growing infrastructure team. This role provides first and second-line support to employees across multiple US locations, requiring someone who can work independently, think critically about technical problems, and deliver exceptional customer service. You'll troubleshoot complex issues, assist with IT projects, and have opportunities to expand your skills in areas like networking, security, and cloud administration.

Requirements

3+ years of helpdesk or IT support experience in a business environment, or equivalent combination of education and experience (Associate's/Bachelor's degree in IT-related field)
Demonstrated experience troubleshooting Windows operating systems and Microsoft 365 applications (Exchange Online, Teams, SharePoint, OneDrive)
Hands-on experience with physical hardware setup including workstation deployment, cabling, and peripheral installation
Basic networking knowledge - understanding of switches, routers, VLANs, DHCP, DNS, and ability to troubleshoot connectivity issues
Experience using ticketing systems and remote support tools (RMM platforms)
Strong customer service skills with ability to explain technical concepts to non-technical users
Excellent written and verbal communication skills for documentation and user interaction
Self-motivated with ability to prioritize and manage multiple tasks independently

Nice To Haves

Experience with Active Directory, Azure AD, or Entra ID administration
Familiarity with enterprise antivirus/EDR solutions and patch management
Experience with Cisco Meraki networking equipment (switches, wireless access points, security appliances)
Knowledge of virtualization platforms such as VMware vSphere or Microsoft Hyper-V
Experience with VoIP phone systems administration and troubleshooting
Background supporting engineering applications (AutoDesk AutoCAD, Revit, SolidWorks, Bluebeam, etc.)
Exposure to ERP systems in manufacturing or service industries
Experience with PowerShell scripting or automation tools
Understanding of security frameworks and compliance requirements (SOX, PCI, NIST)
Industry certifications such as Microsoft 365 Certified, CompTIA Network+, ITIL Foundation, or Cisco CCNA

Responsibilities

Provide first and second-line technical support via ticketing system, resolving 70%+ of issues without escalation
Perform physical hardware installations including workstation setup, peripheral configuration, and basic network cabling
Troubleshoot and resolve issues with Windows 10/11, Microsoft 365 applications, and common business software
Deploy and configure laptops, desktops, mobile devices, and printers following documented standards
Monitor backup systems, alerts, and device logs to proactively identify and resolve issues
Collaborate with senior IT staff on projects including system deployments, migrations, and security implementations
Document solutions thoroughly in knowledge base and maintain accurate asset inventory
Coordinate with vendors and third-party support when escalation is required
Support compliance requirements (SOX, PCI, NIST) through proper documentation and security practices