IT Support Specialist

Kent Moore Cabinets•Bryan, TX

4d•$42,000 - $52,000•Hybrid

About The Position

Kent Moore Cabinets operates across multiple locations in Texas, and our IT Support Specialist wears multiple hats. You'll handle first-line technical support for employees across our organization, manage onboarding and offboarding, keep our ticketing system running, and travel to our manufacturing plants and design centers to deliver, install, and troubleshoot hardware in the field. This is hands-on work. You'll repair and deploy production scanners, carry equipment, work in manufacturing environments, and solve problems in real time. You're not stuck at a desk. You're the person who shows up when something breaks and fixes it. You work as part of a growing team that values clear thinking, ownership, and getting the job done right.

Requirements

Hands-on experience with Windows OS and basic computer hardware (troubleshooting, repair, support)
Ability to think logically and systematically through technical problems
Strong communication skills — you can explain technical things to non-technical people clearly
Willingness to learn and adapt as IT tools and technologies change
Comfort with hands-on work, travel, and working in different environments
Valid driver's license and reliable transportation

Nice To Haves

CompTIA A+ certification or equivalent hands-on experience
Experience with Jira or other ticketing systems
Familiarity with Active Directory, Microsoft 365, or MDM
Networking basics — switches, firewalls, Wi-Fi
Experience with Linux, Mac support, or mobile device management

Responsibilities

Field Support & Hardware Installation: Travel to KMC manufacturing plants and outer offices to install, troubleshoot, and support hardware and equipment.
Repair and deploy production scanners — this is core to the role and a significant portion of field work.
Install and troubleshoot displays, networking equipment, printers, and other peripherals.
Safely work at heights using ladders and lifts to mount equipment.
Perform mid to light lifting and physical labor during installations (typical load: 25–50 lbs).
Diagnose hardware problems on-site and resolve them or escalate appropriately.
Travel to multiple locations as operational needs require.
First-Line Support & Problem Solving: Answer IT support requests from employees across our locations — via tickets, phone, or in person.
Troubleshoot hardware issues (laptops, desktops, printers, peripherals, network).
Support Windows OS, Microsoft 365, and common line-of-business applications.
Use our ticketing system to track, manage, and close requests.
Know when to escalate — you'll own some problems end-to-end; others you'll hand off to specialists.
Onboarding & Offboarding: When new hires arrive, coordinate their first-day setup: accounts, devices, email, access, physical workspace.
When people leave, manage deprovisioning and asset recovery.
Documentation & Communication: Keep clear notes in our ticketing system so the team understands what was done and why.
Create simple documentation for common issues so users can solve problems on their own.
Communicate status to the team and to end users when issues affect multiple people.