IT Support Specialist

North American Millwright • Baltimore, MD

17h

About The Position

The IT Support Specialist serves as the primary point of contact for day-to-day technical support across the organization. This role is responsible for providing timely first-line assistance to employees, troubleshooting hardware and software issues, supporting workstation setup and user access, and maintaining reliable system functionality across multiple locations. The position requires independent problem-solving, organized tracking of support requests, and coordination with the company’s third-party IT provider for advanced infrastructure or security matters. In addition to resolving routine technical issues, the IT Support Specialist assists with onboarding and offboarding processes, equipment inventory management, and maintaining accurate documentation of support activity. This position reports directly to the Controller and plays a key role in ensuring stable, secure, and efficient technology operations that support the company’s field and office personnel.

Requirements

• High school diploma or equivalent required; Associate degree in Information Technology or related field preferred
• 1–3 years of progressive experience in a help desk, desktop support, or technical support role
• Demonstrated experience providing first-line support for Windows-based desktops and laptops in a professional environment
• Working knowledge of Microsoft 365 administration, including user account setup, password resets, licensing, and mailbox support
• Experience troubleshooting hardware issues, software installations, printer connectivity, and basic network connectivity problems
• Foundational understanding of networking concepts including IP configuration, Wi-Fi connectivity, VPN access, shared drives, and basic firewall awareness
• Experience supporting mobile devices (iOS/Android) in a business setting
• Familiarity with Active Directory or similar user access management systems
• Ability to install approved software, perform system updates, and configure new workstations independently
• Experience documenting support activity and maintaining organized ticket or request tracking
• Comfortable escalating complex infrastructure or security issues to a third-party IT provider with clear documentation

Responsibilities

• Provide first-level technical support for desktops, laptops, printers, mobile devices, and basic software applications
• Receive and track support requests via email, phone, and in-person communication
• Troubleshoot common hardware, software, and basic network connectivity issues
• Escalate advanced or complex issues to the company’s third-party IT provider
• Assist with employee onboarding and offboarding, including workstation setup and user access coordination
• Install approved software and perform routine system updates
• Maintain basic documentation of support activities and recurring issues
• Assist with tracking and inventory of company IT equipment and peripherals
• Provide in-person and remote support across company locations as needed
• Perform additional IT-related support tasks as assigned

Benefits

• Medical, Dental & Vision Coverage
• Company-Funded Health Reimbursement Arrangement (HRA)
• 401(k) Retirement Plan with up to 8% Match
• 100% Company-Paid Life Insurance
• 100% Company-Paid Short-Term Disability
• 100% Company-Paid Long-Term Disability
• Employee Assistance Program (EAP)
• Referral Bonus Program
• Paid Time Off (PTO)
• Paid Holidays
• Ongoing Professional Training & Development
• Opportunities for Advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED