IT Support Specialist
About The Position
Key Responsibilities: Manage the ticket system for all Beckett Thermal Solutions locations in North America End-user support for computer, printer, phone and standard software application issues Computer setup and configuration of desktop workstations using imaging strategy Optimize operations of desktop hardware and software Printer setup and configuration Manage end-user network accounts Maintain inventory of hardware Document standard operating procedures relating to this role Continually improve IT helpdesk response times and quality of service Identify system weaknesses and provide potential improvements Develop applications expertise to support user-experience in Office 365 Continue to improve and reduce PC deployment time Keeps the ticketing system at a manageable level based on established metrics Responds to user requirements in a timely manner Works as a team member to continually improve processes related to this role Knowledge Requirements: High School diploma or GED with 5 or more years of work experience in information technology or related field required; Associate degree in Information Technology or related field with 2 years of work experience in information technology or related field preferred. General working knowledge of the standard set of applications at Beckett Knowledge of best practices for imaging and configuring PC Understanding of how to optimize software installation for standard Beckett applications Basic Skills Needed to Succeed in this Role: Respond in a prompt and respectful fashion Ability to work with outside resources to troubleshoot issues Maintain an appropriate level of IT replacement components Ability to research application questions beyond the scope of knowledge Ability to configure hardware to user needs
Requirements
- High School diploma or GED with 5 or more years of work experience in information technology or related field required
- General working knowledge of the standard set of applications at Beckett
- Knowledge of best practices for imaging and configuring PC
- Understanding of how to optimize software installation for standard Beckett applications
- Respond in a prompt and respectful fashion
- Ability to work with outside resources to troubleshoot issues
- Maintain an appropriate level of IT replacement components
- Ability to research application questions beyond the scope of knowledge
- Ability to configure hardware to user needs
Nice To Haves
- Associate degree in Information Technology or related field with 2 years of work experience in information technology or related field preferred.
Responsibilities
- Manage the ticket system for all Beckett Thermal Solutions locations in North America
- End-user support for computer, printer, phone and standard software application issues
- Computer setup and configuration of desktop workstations using imaging strategy
- Optimize operations of desktop hardware and software
- Printer setup and configuration
- Manage end-user network accounts
- Maintain inventory of hardware
- Document standard operating procedures relating to this role
- Continually improve IT helpdesk response times and quality of service
- Identify system weaknesses and provide potential improvements
- Develop applications expertise to support user-experience in Office 365
- Continue to improve and reduce PC deployment time
- Keeps the ticketing system at a manageable level based on established metrics
- Responds to user requirements in a timely manner
- Works as a team member to continually improve processes related to this role
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
