IT Support Specialist - New York

HOK • New York, NY

1d • Onsite

About The Position

HOK is a global design, architecture, engineering, and planning firm seeking a full-time IT Support Specialist to join their Advanced Technology Group in their New York office. This is a 100% in-office role, Monday-Friday, ideal for someone who enjoys hands-on work across a broad range of technology, from traditional desktop support to infrastructure and specialized equipment like 3D printers. The role provides Tier 1 technical support and ensures the smooth operation of computer systems and peripheral equipment across the firm.

Requirements

• Advanced knowledge in PC components.
• Intermediate understanding of Microsoft networking protocols.
• Technical or Associate’s degree or equivalent education/experience.
• Minimum of 2 years’ experience in IT support.
• Experience with electronic helpdesk systems.
• Proficiency in Microsoft Office.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication on technical matters.

Nice To Haves

• Microsoft and/or Cisco certifications.
• Exposure to scripting languages and telecommunications systems.
• Familiarity with remote access technologies.

Responsibilities

• Responding to helpdesk inquiries and resolving software/hardware issues.
• Monitoring system performance and reporting errors.
• Setting up and maintaining employee equipment (adds, moves, changes).
• Performing minor hardware/software repairs and maintaining inventory records.
• Diagnosing technology issues through manuals and user interaction.
• Referring major issues to vendors or managers.
• Training users on hardware/software usage.
• Recommending system improvements to supervisors.
• Supporting IP phone systems (Tier 1) and mobile/peripheral devices (Tier 2).
• Participating in after-hours and weekend helpdesk support.
• Championing sustainable work practices and fostering a green workplace culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree