IT Support Specialist - New York, NY

DeSimone Consulting Engineering•New York, NY

1d•$31 - $38•Onsite

About The Position

The IT Support Specialist provides hands-on technical support to engineers and staff across DeSimone's global offices, keeping the tools of a busy structural engineering practice — workstations, mobile devices, and engineering software — running reliably. The role resolves day-to-day hardware and software issues, supports both on-site and remote teammates, and partners with the broader IT team on onboarding, knowledge sharing, and continuous improvement. The ideal candidate combines strong troubleshooting skills with a customer-service mindset and clear communication and is comfortable supporting users at every level of technical fluency.

Requirements

A relevant degree or diploma in Information Technology, Computer Science, or a related field.
Exceptional customer service skills, including the ability to empathize with end-users, actively listen to their concerns, and provide clear and effective solutions to technical issues.
1–3 years of IT support experience, with hands-on exposure to Windows and macOS operating systems, Microsoft Office 365, Active Directory, and common IT support tools.
Strong troubleshooting and problem-solving abilities.
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Ability to work independently and as part of a team, managing time and priorities effectively.
A proactive approach to continuous learning and improvement.

Nice To Haves

Experience supporting common engineering applications (Autodesk Revit, AutoCAD, Tekla)
Relevant certifications such as ITIL Foundation

Responsibilities

Provide helpdesk support on-site and remotely across global locations.
Prioritize incidents and service requests according to defined processes to meet specified SLAs.
Provide technical support to teammates by researching and responding to questions, troubleshooting problems, and maintaining workstations.
Serve as the first point of contact to teammates seeking technical assistance over the phone, email, Teams, or the IT Ticket platform.
Keep accurate notes of issues and troubleshooting steps taken within the IT Ticket platform.
Assist with maintaining IT and end-user knowledge base articles.
Escalate unresolved issues to the next tier of IT support staff.
Pass on any feedback or suggestions from teammates to the appropriate internal team.
Configure, maintain, and troubleshoot laptops, printers, mobile devices, and other computer equipment.
Maintain user accounts and permissions in Entra, Office 365, and other enterprise systems.
Work closely with other IT team members to ensure a cohesive and efficient IT support service.
Assist with onboarding new employees, ensuring they have the necessary IT resources and training.