IT Support Specialist (Westchester, IL)

FGM Architects•Westchester, IL

3d•Hybrid

About The Position

We are seeking an entry-level IT Support Specialist to join our team supporting the Chicago Region. This role is ideal for someone who enjoys problem-solving, helping others, and building foundational IT skills in a collaborative environment. You will provide day-to-day technical support to employees, assisting with hardware, software, and connectivity issues while ensuring a smooth and positive user experience.

Requirements

Strong communication and customer service skills, with the ability to support both technical and non-technical users
Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite
Ability to quickly learn new systems, tools, and technologies
Strong organizational skills and ability to manage multiple requests

Nice To Haves

Associate degree in Information Technology or related field; equivalent experience considered

Responsibilities

Identifies, investigates, and resolves users’ problems with computer software and hardware
Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns
Consults with users to determine steps and procedures taken to identify and resolve the problem
Applies knowledge of computer software, hardware, and procedures to solve problems
Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
Collaborates with other staff to research and resolve problems
Arranges service by software or hardware vendors to repair or replace defective products
Prepares for new employee by setting up hardware and system access
Manages the process for departing employees
Maintains knowledge of technology innovations and trends
Performs other related duties as assigned
Evening, weekend, and holiday hours may be required

Benefits

Hybrid work schedule with the flexibility to work from home on Mondays and Fridays
Flexible Fridays, with a 36-hour workweek Monday through Thursday and a half-day on Friday
Eligibility for bonus programs tied to individual, team, or organizational goals
Generous paid time off, including bereavement leave
Eight weeks of paid parental leave for all parents
Comprehensive medical, dental, and vision insurance
Employer-provided basic life and AD&D insurance
Short- and long-term disability coverage
401(k) retirement plan with opportunity for employer contributions
Employee Stock Ownership Program (ESOP), with eligibility after six months of employment
Ongoing learning and professional development opportunities
A supportive, collaborative work environment that values community and growth