IT Support Specialist

Oracle • Broomfield, CO

20h

About The Position

Oracle Cloud Infrastructure (OCI) powers Oracle’s global cloud services through highly available, large-scale, enterprise-grade data center environments. The Data Center Infrastructure Operations / Facilities team plays a critical role in sustaining OCI’s performance, security, and operational resilience by ensuring infrastructure systems operate reliably at scale. You will join a technically rigorous organization with a culture grounded in operational excellence, disciplined processes, and continuous improvement, where infrastructure reliability, safety, and execution quality are foundational to delivering cloud services worldwide. This role ensures workflow tools operate reliably in a 24x7, mission-critical environment, enabling effective ticketing, automation, and cross-team collaboration between IT, engineering, and facilities operations. Ideal Candidate Technical / Industry Experience Experience administering Jira and Confluence in enterprise or mission-critical environments (years of experience commensurate with role level). Bachelor’s Degree in Information Technology, Computer Science, or equivalent practical experience. Strong proficiency with advanced Jira administration, including permission schemes, automation rules, custom fields, and third-party app management (e.g., ScriptRunner). Help with Onboarding new hires and assisting in setting up their computers. Working knowledge of ITIL-aligned ITSM processes, change management, and security best practices. Experience supporting tools used in 24x7 operational environments or infrastructure organizations is strongly preferred. Skills and Competencies Strong troubleshooting and root-cause analysis skills, with the ability to resolve platform issues efficiently and prevent recurrence. Clear, effective communicator with the ability to produce concise technical documentation and guide users through new workflows and features. Highly organized and self-directed, capable of managing multiple priorities while collaborating effectively with both technical and non-technical stakeholders.

Requirements

• Experience administering Jira and Confluence in enterprise or mission-critical environments (years of experience commensurate with role level).
• Bachelor’s Degree in Information Technology, Computer Science, or equivalent practical experience.
• Strong proficiency with advanced Jira administration, including permission schemes, automation rules, custom fields, and third-party app management (e.g., ScriptRunner).
• Help with Onboarding new hires and assisting in setting up their computers.
• Working knowledge of ITIL-aligned ITSM processes, change management, and security best practices.
• Strong troubleshooting and root-cause analysis skills, with the ability to resolve platform issues efficiently and prevent recurrence.
• Clear, effective communicator with the ability to produce concise technical documentation and guide users through new workflows and features.
• Highly organized and self-directed, capable of managing multiple priorities while collaborating effectively with both technical and non-technical stakeholders.

Nice To Haves

• Experience supporting tools used in 24x7 operational environments or infrastructure organizations is strongly preferred.

Responsibilities

• Perform performance trend analysis and manage the server/network capacity.
• Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system.
• Work with others to define, coordinate vendor purchase needs.
• Responsible for support documentation as well.
• Administer, configure, and support Jira and Confluence environments, including advanced customization to meet the needs of data center and infrastructure operations teams.
• Design and maintain custom workflows, dashboards, fields, automation rules, notifications, and permission schemes that support operational execution and visibility.
• Integrate Jira with enterprise platforms and tooling (e.g., ServiceNow, collaboration tools, automation services) to improve data flow, efficiency, and reporting.
• Monitor application health and performance, troubleshoot issues, and ensure system availability in alignment with Oracle security, audit, and compliance requirements.
• Support platform upgrades, migrations, and patching, ensuring minimal disruption to operational teams.
• Develop and maintain user documentation, standards, and training materials, supporting effective adoption and consistent usage across global teams.
• Provide tiered support and guidance to end users, resolving configuration issues and identifying opportunities to improve workflows and usability.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level