IT Support Specialist (EITSAB)

Bohannan Huston Inc.•Albuquerque, NM

3d•Onsite

About The Position

Bohannan Huston is currently recruiting for an ambitious IT Support Specialist to work in a dynamic, team-based environment in our EnvisionIT Solutions Group in the Albuquerque, NM office. The successful candidate will have demonstrated knowledge and expertise in handling service requests at a Managed Services Provider's Help Desk, and completing projects related to workstations, servers, printers, networks and vendor specific applications. As an IT Support Specialist in the EnvisionIT group, you would likely be involved in numerous tasks that would include handling project management of client system upgrades, inbound support calls, providing remote desktop support, configuring desktop PCs, and working with clients to resolve everyday IT support issues. Experience in Managed Service Provider (MSP) environments is a plus.

Requirements

3 - 5 years applicable experience or equivalent relevant experience
Exceptional technical and interpersonal skills
Customer service oriented
Ability to work in a fast-moving environment supporting small to mid-sized business clients
Ability to work independently to resolve network, server, desktop and application issues
Strong written and verbal communication skills
Ability to lift and move equipment weighing as much as 50lbs
Valid driver's license
Willingness to travel locally during the workday

Nice To Haves

Experience in Managed Service Provider (MSP) environments
SonicWALL experience
VoIP Technology - FreePBX, Shortel, etc. experience
CCNA, MCSA, MCP, CompTIA, and/or other industry certification
A Bachelor's and/or Associate's degree in a related field

Responsibilities

Handling service requests at a Managed Services Provider's Help Desk
Completing projects related to workstations, servers, printers, networks and vendor specific applications
Handling project management of client system upgrades
Answering inbound support calls
Providing remote desktop support
Configuring desktop PCs
Working with clients to resolve everyday IT support issues
Microsoft Desktop Operating System Support (Windows, 10, 11)
Microsoft Server Operating System Support (Server 2016, 2019, 2025)
Microsoft Active Directory, DNS and DHCP support
Microsoft Hyper-V Support (Configuration and Implementation)
Firewall Configuration and Support
Microsoft 365 Support
Microsoft Office Desktop Application Support
Malware and Anti-Virus Support
Remote Support Tools
VoIP Technology - FreePBX, Shortel, etc.
Proficiency in Networking Protocols and VLAN configuration
Assisting small business clients with applications, connectivity, training and problem solving