IT Support Specialist

U.S. Spice Mills•Glendale Heights, IL

3d•Onsite

About The Position

We are seeking a versatile, proactive, and detail-oriented IT Support Specialist to join our team. In this role, you will act as the technical right-hand to the IT Supervisor, helping to keep our daily operations running smoothly. You will be the first line of defense for end-user support, while also taking ownership of Google Workspace administration, basic network troubleshooting, and our ERP system support. If you are a problem-solver who enjoys wearing multiple technical hats and wants to learn and grow alongside an experienced IT Supervisor, this is the perfect role for you!

Requirements

Legally authorized to work in the United States without company sponsorship.
High School Diploma or equivalent.
CompTIA A+, Network + certifications.
2+ years of experience in an IT Helpdesk, Technical Support, or Junior Systems Administrator role (1+ years if formerly with an MSP).
Solid understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
Previous experience using, supporting, or troubleshooting an ERP system (e.g., NetSuite, SAP, Microsoft Dynamics, or industry-specific platforms).
Strong analytical mindset with the ability to troubleshoot systematically and independently.
Excellent verbal and written communication skills.
Willingness to collaborate closely with the IT Supervisor.

Nice To Haves

Security+, Professional Google Workspace Administrator, ITIL Foundation, CCNA certifications.
Proven hands-on experience managing Google Workspace Admin Console in a corporate environment.

Responsibilities

Google Workspace Administration: User Lifecycle Management (onboarding, offboarding, provisioning), Access & Security management (groups, OUs, MFA), and troubleshooting issues related to Gmail, Drive, Calendar, Meet, and other Google applications.
Networking Support: Diagnose and resolve localized LAN, WAN, and Wi-Fi connectivity issues. Assist with physical setup, patching, and basic configuration of network devices. Troubleshoot basic TCP/IP, DNS, DHCP, and VPN client issues.
ERP System Troubleshooting: Provide Tier 1 support for user issues within the ERP system, resolving common errors, login issues, and workflow blocks. Assist with data imports/exports, reporting, and maintaining data integrity. Document and escalate complex issues.
IT Lead Support & General IT Duties: Assist the IT Supervisor with infrastructure upgrades, migrations, and security audits. Create and maintain IT knowledge base articles, network diagrams, and SOPs. Deploy, maintain, and track company hardware. Monitor the IT support queue, prioritize requests, and ensure timely resolution.