IT Support Specialist - Job Challenge Ft. Stewart

Georgia Department of Revenue•Hinesville, GA

7d•$36,000 - $38,000•Onsite

About The Position

The position of an IT Support Specialist includes working with the end-user and providing infrastructure support and maintenance. The IT Support Specialist answers to the Director for the Job Challenge Academy at Fort Stewart, GA. They will work to support both the Job Challenge and Youth Challenge campuses. Applicant must have the ability to troubleshoot multifaceted problems in a systematic manner.

Requirements

High school diploma or GED AND training and experience necessary to provide technical support to computer users in the organization.
Ability to express your knowledge in the practices, concepts and procedures that are necessary within this field.
A+ and Network+ Certification
Knowledgeable of Office 365, Windows Servers, and Hyper-V.
High school diploma/GED and one (1) year of experience in the installation and/or repair of computers, communications, and/or technical equipment in the area of assignment.

Responsibilities

Diagnose software and hardware problems with network connected computers and servers
Assist staff with a variety of IT related problems including program specific applications
Track, prioritize, and document requests using an IT support request system
Install and configure new computers and other IT equipment such as servers, switches, access points, and VOIP phone systems
Repair and upgrade different types of computers (software and hardware)
Identify problems with and repair printers and scanners on the network
Keep track of IT supplies and equipment
Perform regular maintenance and updates of all IT equipment to include servers, switches, printers, and other connected devices
Research and learn, and make recommendations to the director about new software in the market that relates to the organization’s functions