IT Support Specialist

Steinbach Credit Union • Winnipeg, MB

16d • Onsite

About The Position

We have an exciting opportunity for an IT Support Specialist to join our Information Technology team at our Linden Ridge/71 Commerce Drive locations! The IT Support Specialist is responsible for providing day-to-day support for SCU’s hardware, software, telephony and ATM support to ensure employees and members have access to the tools they require to meet their needs.

Requirements

• Post-secondary education in Information Technology, Computer Science, or a related discipline, or an equivalent combination of education and experience.
• 2–4 years of experience in an IT support or service desk environment, preferably within a financial services or other regulated industry.
• Strong technical proficiency with desktop and laptop hardware, Windows operating systems, peripherals, and standard enterprise applications.
• Experience supporting networked environments, including working knowledge of VoIP systems, telephony, and ATM technologies.
• Hands-on experience with user account administration and access management, including Active Directory or similar systems.
• Proven ability to troubleshoot, diagnose, and resolve technical issues in a fast-paced, customer-focused environment.
• Familiarity with IT service management frameworks (e.g., ITIL) and experience working within defined service level agreements (SLAs).
• Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
• Strong organizational skills with the ability to prioritize competing tasks and work effectively both independently and as part of a team.
• Detail-oriented and proactive, with demonstrated problem-solving ability and a commitment to continuous improvement.

Responsibilities

• Deliver high-quality, user-focused IT support aligned with the organization’s service delivery model, ensuring a positive and efficient end-user experience.
• Perform installations, moves, additions, and changes (IMAC) for desktops, laptops, phones, ATMs, and peripheral equipment in a timely and accurate manner.
• Administer user accounts, permissions, and access rights, ensuring security and compliance with organizational standards.
• Respond to and resolve Tier 1 and Tier 2 help desk requests, prioritizing incidents and service requests based on urgency and business impact.
• Provide technical support for ATMs, including troubleshooting, maintenance coordination, and escalation of hardware or connectivity issues.
• Monitor, diagnose, and support VoIP and telephony systems, including telephone banking platforms where applicable.
• Collaborate with internal teams, vendors, and stakeholders to troubleshoot issues, escalate complex problems, and support ongoing IT operations.
• Maintain operational excellence by adhering to documented procedures, responding to system alerts, and supporting continuous improvement aligned with industry standards (e.g., COBIT) and service level agreements (SLAs).

Benefits

• competitive annual salary
• variable compensation
• matched pension plan
• Extended medical, dental, vision benefits
• health spending account
• Critical Illness insurance
• Life insurance
• AD&D insurance
• Employee Assistance programs
• Employee Banking benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
• Opportunities for professional development
• Clothing allowance
• Free parking at all locations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree