IT Support Specialist

SUNSHINE QUALITY SOLUTIONS, LLC • Baton Rouge, LA

1d

About The Position

Sunshine Quality Solutions is seeking an IT Support Specialist to provide technical support and guidance to employees across the organization. This role ensures the smooth operation of hardware, software, and network systems while supporting cloud-based technologies. The position combines traditional helpdesk support with project-based work, Microsoft 365 administration, and the development of user training and documentation. The ideal candidate enjoys problem-solving, supporting end users, and contributing to continuous improvement of IT operations.
Company Overview:
Sunshine Quality Solutions is a leader in the Agricultural and Turf Care industry, operating 17 locations across southern Louisiana and southern Mississippi. With over 85 years of experience, we are committed to delivering exceptional service and fostering career growth in a supportive team environment.

Requirements

• Degree in Information Technology or equivalent combination of education and experience
• Strong problem-solving and analytical skills
• Excellent communication skills with the ability to explain technical concepts to non-technical users
• Experience managing Microsoft 365 cloud products
• Experience troubleshooting and managing Windows Server environments
• Strong organizational skills with the ability to manage multiple tasks independently
• Ability to pass a pre-employment drug screening

Nice To Haves

• Experience with Power Platform and Dynamics troubleshooting
• Previous helpdesk or IT support experience in a multi-location environment

Responsibilities

• Provide remote and in-person desktop and end-user support for Windows-based environments.
• Set up, configure, and deploy hardware for new and existing employees.
• Troubleshoot and resolve issues related to company-specific applications and third-party vendor software; coordinate with vendors as needed for resolution.
• Administrate and maintain Microsoft 365 services, including Entra, Intune, Exchange Online, and SharePoint.
• Respond promptly to helpdesk requests, troubleshoot issues, and escalate when appropriate.
• Assist with IT projects such as system upgrades, deployments, and process automation initiatives.
• Maintain accurate IT asset inventory and ensure proper equipment lifecycle management.
• Develop and maintain user training materials and provide guidance on effective hardware and software usage.
• Stay current with emerging technologies, industry best practices, and company security policies to enhance IT operations.

Benefits

• Medical, Dental, Vision, and Life Insurance (including AD&D)
• 401(k) with employer match
• Company-paid Short-Term Disability
• Company-funded Health Savings Account
• Paid Time Off: Vacation, Sick Leave, Company Holidays, Bereavement, Jury Duty
• Incentive pay
• Membership in Employees Credit Union
• Access to John Deere University training
• Opportunities for career growth in a supportive team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees