IT Support Specialist

Tennessee Aquarium•Chattanooga, TN

9d•Hybrid

About The Position

The IT Support Specialist troubleshoots and repairs hardware and software problems for Tennessee Aquarium, Creative Discovery Museum, and Hunter Museum of American Art staff. This support for customers includes setup, staging, and maintaining IT desktop hardware and software.

Requirements

Knowledge of configuring, troubleshooting, repairing and providing end-user support for IT managed equipment including computers, tablets, phones, etc.
Knowledge of Microsoft operating systems
Knowledge of Cloud Service Delivery Models and providers
Familiarity with cyber security principles
Ability to learn, troubleshoot and support organization specific software and hardware
Excellent and flexible troubleshooting skills for novel situations involving the organization’s hardware, software, cloud ecosystem, and network systems
Excellent customer service and interpersonal skills required
Ability to communicate effectively both orally and in writing
High school diploma (associate’s degree in a related field preferred)
Minimum of two years’ experience working with networked computers
Equivalent combination of education and experience may suffice

Responsibilities

Provides troubleshooting assistance in resolving computer or networking problems and/or issues.
Supports requests for IT hardware and software adds, moves, changes and installs.
Resolves problems with hardware and standard software applications. This includes computers, monitors and various peripherals like printers, scanners, IP telephones, mobile devices, servers, etc.
Helps maintain documentation on IT systems and computer infrastructure.
Stages end user equipment in alignment with departmental practices.
Assists users with the onboarding process of both new users and technology provided.
Performs preventive and/or scheduled maintenance to equipment, including patch maintenance.
Maintains confidentiality of sensitive information encountered through performing job duties.
Assists with IT managed systems that may include phone systems, security systems, data backup systems, or other systems.
Completes required company and department training courses and attend companywide meetings.
Participates in cross-functional work teams as required.
Other duties as assigned.