IT Support Specialist

Sunbit • Los Angeles, CA

3d • $29 - $30 • Onsite

About The Position

We are looking for a hands-on IT Support Specialist to support both local and remote users in our call center and Corp environments. This role requires strong troubleshooting skills, solid technical knowledge, and the ability to thrive in a fast-paced, shift-based support setting.

Requirements

• 2+ years of IT support experience, preferably in a call center or service-driven environment
• Strong knowledge of Windows and macOS operating systems
• Experience with Okta , G Suite , and Microsoft Intune
• Understanding of call center operations and VOIP technologies
• Familiarity with computer hardware troubleshooting and repair
• Basic networking knowledge (IP, DHCP, cabling, routers/switches) is a strong advantage
• Prior experience using a ticketing system to manage IT requests
• Excellent communication skills and ability to multitask under pressure

Nice To Haves

• Experience with Slack , Five9 , and Zoom
• Previous support experience in a multi-shift or 24/7 environment

Responsibilities

• Provide technical support for both on-site and remote users
• Troubleshoot hardware and software issues on Windows and macOS systems
• Support and maintain VOIP systems , workstations, and peripherals in the call center
• Manage user accounts and access through Okta
• Provide administration and support for Google Workspace (G Suite) and Microsoft Intune
• Maintain basic network connectivity and perform general network troubleshooting
• Log, track, and resolve incidents and requests using a ticketing system (e.g., Zendesk, Jira, Freshservice, etc.)
• Respond to support tickets in a timely manner, including during on-call shifts

Benefits

• Mission driven, empowered, and collaborative culture
• Competitive pay and stock options
• Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
• Newly added HSA and Pet Insurance
• 401(k) with company match
• Cell Phone Stipend
• Team-based strategic planning and ownership of deliverables

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees