IT Support Specialist

Orthopaedic & Spine Center of the Rockies • Fort Collins, CO

7d • Onsite

About The Position

OCR has been the premier provider of orthopaedic care in Colorado, Wyoming, and Nebraska for 55 years! As we continue to grow, we are looking for individuals who share our values and are looking to contribute to our mission and vision. Are you passionate about patient care, team work, and inspiring others? If so, join the specialists in the medicine of motion today! The IT Support Specialist is a key foundation of the IT department. The specialist will be involved in keeping daily operations working efficiently by assisting with helpdesk tickets, by installing and maintaining reinvestments in hardware and software, and by researching and documenting technical solutions.

Requirements

• Associate's degree or equivalent in computer science, information systems, or related field, required. Bachelor’s degree preferred.
• Two years experience with Microsoft operating systems and Microsoft Office suites.
• Experience with software maintenance and testing.
• Additional education may be substituted for experience.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information; ability to communicate with clients or customers.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Confidentiality - Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Adheres to HIPAA guidelines.
• Position requires acceptable motor vehicle driving history, valid and free from restrictions, and must have a valid driver’s license and appropriate vehicle insurance coverage. Ability to travel between all OCR locations.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The work environment is the typical medical office environment. The employee must be able to complete their work satisfactorily in an environment where there are significant distractions, including staff, patients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
• While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is regularly required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 25 pounds and should do so in a sound and safe manner. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Provides IT support (including cloning, installing, modifying and repairing) of existing hardware, software, network configurations and new system initiatives directly to end-users over the phone, through email, or on-site at OCR locations.
• Assists with user account creation, modification, and termination for IT network and applications.
• Inventories and maintains OCR spare computer equipment (printers, scanners, smartphones, tablets, etc.)
• Assists with IT equipment and license asset management (inventory, tracking, moving, disposition).
• Confers with IT staff to establish and maintain requirements for new systems or modifications.
• Tests compatibility of new applications with operating system upgrades and existing applications.
• Manages the day-to-day operations of the information systems infrastructure including the Helpdesk ticketing system and software requests (adding/terminating users, assigning rights and access, resetting passwords, and maintaining the system directory) and troubleshooting.
• Researches technical documents, confer with users, and conducts computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Creates and maintains IT documentation and technical knowledgebase.
• Provides technical support to physicians, management and staff.
• Oversees the daily performance of computer systems to maintain service and/or identify and correct core problems.
• Monitors and maintains appropriate patching levels of operating systems and applications.
• Maintains adherence to OCR IT policies and procedures.
• Other duties as assigned.

Benefits

• Medical, Dental, & Vision coverage
• Life and AD&D Insurance
• Retirement savings and profit-sharing plan participation
• Employee Assistance Program
• Paid Holidays & Paid Time Off
• Company-sponsored events
• Annual merit increases
• Benefit eligibility is dependent on employment status, and a waiting period may apply

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees