IT Support Specialist

Motorola Solutions•Los Angeles, CA

1d•$31 - $36•Onsite

About The Position

Silvus Technologies is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever-evolving Mobile-Networked MIMO waveform. Together, our radios and waveform provide the vital communications for mission critical applications in the harshest environments from underground tunnels to high altitude balloons. Silvus StreamCaster® radios are being rapidly adopted by customers all over the world ranging from the U.S Departments of Defense, to International, Federal, State and Local Law Enforcement agencies, all the way to the Super Bowl, Grammys and industry-leading drone, robot, and other unmanned systems manufacturers. Wouldn’t you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “ Keeping Our Heroes Connected ”? Silvus’ rapid growth is fueled by a focus on research and innovation and a team of the most passionate, skilled, and creative thinking individuals. If you are looking for a challenging experience, you owe it to yourself to learn how Silvus can provide a rewarding opportunity that creates a pathway to a fulfilling career. THE OPPORTUNITY Silvus is seeking an IT Support Specialist to provide technical support to end users, troubleshoot hardware and software issues, and maintain the company's IT infrastructure. This position will report to the Senior IT Support Lead . This position is fully onsite, Monday through Friday, at Silvus Technologies’ HQ in the heart of vibrant West Los Angeles. The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

Requirements

High School Diploma or GED.
3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.
Proficient PC skills in a Windows and IOS environment required.
Experience with Layer 1 Networking and Cabling.
Experience installing/uninstalling and licensing/de-licensing enterprise software.
Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint).
Have working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune.
Strong interpersonal skills with a positive and enthusiastic attitude.
Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff).
Must be a U.S. Citizen due to clients under U.S. government contracts.
All employment is contingent upon the successful clearance of a background check.

Nice To Haves

Completion or in progress of a graduate degree.
Prior experience in a fast-paced office environment.
Linux and macOS skills are highly desirable.

Responsibilities

Provide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems.
Respond to Help Desk IT support tickets in a timely manner.
Install, configure, and maintain hardware and software.
Develop and maintain documentation related to the company's IT infrastructure and support processes.
Maintain an up-to-date inventory of all hardware and software assets.
Manage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities.
System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals.