IT Support Specialist Intern

Universal Avionics Systems Corporation•Tucson, AZ

6d•Onsite

About The Position

Summary: Resolve computer users' issues by interpreting problems, troubleshooting causes, and resolving software, hardware, and system problems by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned.

Requirements

Learning towards associate degree (A. A.) or equivalent from two-year college or technical school; preferably in the computer hardware / software area.

Responsibilities

Answers, evaluates, and prioritizes service requests received via an IT ticketing system to address user issues related to desktop PC, software, desk phones, cell phones, printers, copiers, faxes and other desktop devices.
Performs diagnostics with users to collect information about problems and to determine the source of errors.
Isolates performance and usability issues to determine the cause of hardware or software malfunctions.
Logs and tracks issues; maintains history records and related problem documentation.
Contacts software and hardware vendors via voice or online systems to research problem and determine recommended solutions.
Evaluates software and hardware to determine whether product will be an effective tool for employees.
Brainstorms with team members to resolve more complex problems and escalates difficult issues for more technical assistance.
Performs initial program load and user-specific setup for standard desktop applications.
Troubleshoots PC hardware and software problems and identifies, categorizes, and resolves PC hardware and software application problems.
Coordinates preventative maintenance and vendor services as necessary.
Participates in creation and maintenance of IT standards and procedures.
Maintains accuracy of help desk database.
Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills.
Ensures timely resolution/referral of user problems by documenting the impact to the user and by assigning an appropriate priority and resolution goal.
Performs data restoration relating to desktop PCs, PDAs, phones, and other desktop PC-related equipment.
Assists with server management by responding to server issues that may require application or database shutdown/startup, server reboot, or restarting of server services.
Tests and deploys new software and procedures, installation, conversion and upgrade activities.
Provides end-user training assistance for standard hardware and software systems.
Provides user administration on server domains for users.
Resolves remote access issues, printing issues, and networks connectivity issues.

Benefits

Benefits eligibility starts on your first day as a full-time employee at Universal Avionics.
Medical insurance (multiple plan options, including low-deductible PPO)
Preventive care covered at 100%
Affordable copays for doctor visits, urgent care, and prescriptions
Teladoc virtual care access
Vision coverage through VSP (includes exams, frames, and lenses)
Dental insurance (covers preventive, basic, and major services)
401(k) with immediate safe harbor match (100% match on up to 4% of pay after 60 days)
Vacation, sick time, and 14 paid holidays (including a week in December)
Tuition reimbursement
Gym reimbursement
One Pass Select (discounted access to gyms, fitness apps, and more)
Employee Assistance Program (EAP) and emotional wellness support:
Up to 3 free counseling visits per issue/year through Reliance Matrix
Up to 6 free counseling sessions per issue/year through Health Advocate
Includes mental health, financial, legal, work-life, medical navigation, and life coaching support
And more!