IT Support Specialist Intern (Fall/September 2026, 8 Months)

Internship List•Oakville, ON

2d•Hybrid

About The Position

Geotab is seeking an IT Support Specialist Intern who will provide technical assistance within Geotab’s computer systems for staff onsite and remote, working with level 3 teams for specific technical activities and ensuring IT standards are followed in Geotab’s offices. This role is ideal for someone who loves technology and is keen to join an industry leader.

Requirements

Post-Secondary Diploma/Degree or equivalent experience in Computer Science, IT, Engineering or a related field.
Strong problem-solving skills and the ability to learn quickly in a fast-paced environment.
Excellent communication and interpersonal skills with a customer-focused approach.
Ability to work independently and as part of a team, demonstrating strong organizational skills and attention to detail.

Nice To Haves

CompTIA A+ or ITIL certification or courses highly valued.
Previous experience in a similar IT support role, or technical internship is a plus!

Responsibilities

Resolving tickets through the Service Desk ticketing system while maintaining Geotab’s SLOs.
Installing, moving, adding, and changing systems related to workstations and cellphones.
Software installation in Windows, ChromeOS, Ubuntu and Mac workstations.
Assisting with onboarding and offboarding of employees, which includes arranging and/or preparing equipment for shipping/receiving.
Communicating electronically (and in-person) with desktop users experiencing technical difficulties by troubleshooting and documenting problems.
Maintaining office spaces within Geotab’s IT standards (monitors, peripherals, meeting rooms).
Tracking IT asset inventory.
Assisting in technical upgrading and maintaining of entire computer systems.
Maintaining meeting rooms and A/V equipment (large screens, projectors, televisions, etc.).
User account administration (Google workspace).
Providing support on IT systems to all of Geotab’s departments.
Assisting users on incident resolution to reduce downtime during service.
Working closely on cell phone management, devices, and laptops (including Windows, Macs, Linux, Chromebooks) and create documentation and participate in process improvements to deliver a more efficient service.
Assisting with the setup and management of user accounts, including onboarding new employees, handling account access issues, and supporting offboarding processes.
Participating in the test and implementation of Asset Management tools for the Service Operations team.
Participating in the test and implementation of an MDM tool for device administration and service operations.
Assisting in security operations by patching OS and making sure Geotab’s systems comply with security standards.