IT Support Specialist III

University of Texas Permian Basin•Odessa, TX

42d

About The Position

The University of Texas Permian Basin's Information Technology Services welcomes applications for the position of IT Support Specialist III The Specialist will need to integrate into the college they are supporting, as well as the Information Technology Services Department. The Specialist must provide technical support and troubleshoot any IT related issues. This will include tasks such as installing software, maintaining audio/video equipment, designing local area networks for various instruments, system diagnostics, and assisting colleges with instrumentation, simulation equipment, biomechanics, or other types of lab deployments and maintenance. The Specialist helps in resolving technical issues within different components of equipment, computer systems, such as software, hardware, and other network-related IT related problems. The Specialist should be highly skilled in fixing any technical problems, including network configuration, and take responsibility for all technical issues. The Specialist should have experience working with different operating systems (Windows, Linux or Mac OS), an extensive understanding of computer systems, networks, mobile devices, and other technological equipment, along with expertise in LAN/WAN, and knowledge of scripting languages (i.e. PHP, PowerShell, VBS, Perl, Python or BASH), among others.

Requirements

Bachelor's degree.
Two years of relevant experience.
Relevant education that is a proper substitute for the Two years' experience may be considered.
Relevant experience that is a proper substitute for the bachelor's degree may be considered.
Must have a car and valid driver's license. Travel between campuses is required.

Nice To Haves

High technical skill is highly preferred and important for applicants to have.

Responsibilities

Install and configure computer applications.
Monitor and maintain computer networks.
Configure operating systems.
Assist with identifying and purchasing software and IT products
Manages software life cycles of specialty applications
Possess the ability to learn and work on changing and emerging technologies.
Install new hardware and software on specialty equipment and perform upgrades as necessary.
Perform operational checks on equipment, interface with equipment manufacturers, consult with technical support, and oversee maintenance.
Interact with clients through phone calls, emails, or chats and provide unambiguously written instructions or technical manuals.
Maintain procedural documents and reports.
Document technical knowledge in the knowledge database.
Maintain client confidence and protect operations by keeping information confidential

Benefits

UT Permian Basin offers an excellent compensation package including heath, retirement, & fringe benefits for eligible employees.
Coverage includes medical, prescriptions, life insurance, AD&D, and matching retirement provided by UTPB.
You may also be eligible to add dental, vision, family coverage, & flex-spending accounts, additional retirement, and a few other coverages as options too.
Fringe benefits include tuition reimbursement (after one year of service), wellness breaks, employee assistant program (EAP), and meal deals, among other perks and discounts!
Our benefits package, along with an ample leave policy, make for a great total compensation package.

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