IT Support Specialist II

Human Interest•Lindon, UT

3d•$36 - $48•Onsite

About The Position

Human Interest is seeking a creative, customer-focused, on-site IT Support Specialist to provide tier 2/3 technical support to its rapidly growing internal user base. This role will also assist in managing and deploying internal IT services across the organization. The company values employee ideas for process improvement.

Requirements

At least 3-5 years of experience in internal IT or a related field.
Excellent interpersonal and customer service skills.
Expert-level Mac OS experience, including advanced troubleshooting, deployment, and security.
Experience administering MDM or RMM tools (e.g., Airwatch, Workspace ONE, Kandji/Iru, Jamf, Intune).
Experience supporting identity management systems (e.g., Okta, Onelogin, Entra).
Experience managing onsite devices: Conference rooms, printers, etc.
Ability to work independently and handle multiple priorities.
Demonstrated forward thinking and a proactive, AI-first mentality.

Nice To Haves

Experience with compliance frameworks and policies.
Multimedia content creation experience.

Responsibilities

Diagnose, investigate and resolve technical incidents and problems.
Serve as the primary point of escalation for the IT Support team.
Provide Tier 2/3 support and procurement for internally used applications.
Document support tasks and create processes to ensure consistency and trainability.
Architect systems, user flows, and solutions as needs arise.

Benefits

401(k) plan with a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees.
Top-of-the-line health plans, as well as dental and vision insurance.
Competitive time off and parental leave.
Unlimited access to digital tools, financial professionals, and a knowledge center for equity and financial wellness.
Lyra: Enhanced Mental Health Support for Employees and dependents.
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Candidly: Student loan resource.
Monthly work-from-home stipend.
Quarterly lifestyle stipend.
Engaging team-building experiences, ranging from virtual social events to team offsites.