IT Support Specialist II / Senior Help Desk Technician
About The Position
We are seeking an experienced and customer-focused Senior IT Support Specialist to join our team! In this role, you will serve as an escalation point for complex technical issues, mentor junior team members, and act as a key liaison between IT and internal/external clients, VIPs, and users. You will bring deep technical expertise and strong leadership instincts to ensure smooth system operations, drive process improvements, and deliver a consistently excellent user experience. You will also be responsible to trace / track IT assets across all US eClerx locations and will have approving authority for any asset movements between location US eClerx locations or within each location. Handle asset reconciliations and ensure secure disposing of scrap IT equipment.
Requirements
- Experienced and customer-focused
- Deep technical expertise
- Strong leadership instincts
Responsibilities
- Serve as an escalation point for complex technical issues.
- Mentor junior team members.
- Act as a key liaison between IT and internal/external clients, VIPs, and users.
- Ensure smooth system operations.
- Drive process improvements.
- Deliver a consistently excellent user experience.
- Trace / track IT assets across all US eClerx locations.
- Have approving authority for any asset movements between US eClerx locations or within each location.
- Handle asset reconciliations.
- Ensure secure disposing of scrap IT equipment.
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
