IT Support Specialist I

Smith & Nephew•Memphis, TN

20h•Onsite

About The Position

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Join us as an IT Support Specialist I in Memphis and help ensure our people have the reliable, high quality technology support they need to keep delivering life‑changing solutions. This is a great opportunity to grow your technical expertise while supporting a collaborative and mission driven environment.

Requirements

Bachelor’s degree in Computer Science, Business or relevant experience.
1 to 3 years of hands-on desktop support experience.
Proficiency with Microsoft Office, Windows and desktop troubleshooting.
Experience with user administration in an Active Directory environment.
Strong customer service skills with the ability to explain technical information to non-technical users.
Ability to work independently and collaboratively, manage time effectively and solve problems with a root cause mindset.

Responsibilities

Providing day-to-day technical support for desktop systems, software, hardware and IT infrastructure.
Answering, evaluating and prioritising requests from users experiencing issues with hardware, software, networking, telecommunications and audiovisual technology.
Installing, configuring, diagnosing and troubleshooting laptops, desktops, mobile devices and related software.
Leading onsite IT hardware logistics and depot operations, including intake, storage, redeployment and returns.
Maintaining accurate IT asset inventory information within ServiceNow.
Documenting work, updating tickets, assigning resolving groups and assisting with warranty repair coordination.
Supporting remote connectivity solutions and resolving access issues.
Performing basic printer and copier maintenance.
Assisting with onsite audiovisual and video conferencing setup.
Acting as onsite hands and eyes for network, server and environmental teams when needed.