IT Support Specialist I

PARADIGM SENIOR SERVICES INC•North Miami, FL

9h•$50,000 - $60,000•Onsite

About The Position

As an IT Support Specialist I, you will serve as the first point of contact for technical support, providing prompt and effective assistance to internal users experiencing hardware, software, and network issues. You will play a key role in maintaining smooth daily operations by troubleshooting problems, escalating complex issues, and ensuring users receive timely communication and resolution. This role works closely with the IT support vendor, internal users across all departments, and internal operations and Human Resources teams. The ideal candidate is detail-oriented and customer-focused, has a strong foundation in IT systems, and supports best practices. This position will report to the Head of Security Architecture.

Requirements

Minimum 1-2 years of experience in a technical support or helpdesk role required
Strong troubleshooting skills with the ability to diagnose and resolve basic hardware, software, and network issues
Experience using ticketing systems to track, manage, and document support requests
Excellent verbal and written communication skills with a customer service mindset
Ability to prioritize and manage multiple tasks in a fast-paced environment
Familiarity with Windows OS, basic networking concepts, and standard business applications
Experience supporting user account creation, permissions, and basic system access
Daily collaboration experience with external vendors or third-party support teams preferred
Ability to follow standard operating procedures and escalate issues when appropriate
High-level of attention to detail and organizational skills
Associate’s degree in Information Technology, Computer Science, or a related field required (Bachelor's degree preferred)

Nice To Haves

Certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified: Fundamentals, or Google IT Support Professional Certificate are a plus

Responsibilities

Serve as the first line of technical support by responding to helpdesk tickets, emails, and calls related to hardware, software, networking, and system access issues, while providing timely updates and clear communication to users regarding ticket status and resolution timelines
Troubleshoot and resolve basic IT problems, including the maintenance of accurate records of issues, troubleshooting steps, and resolutions, while escalating complex IT issues as needed in accordance with established protocols
Ensure compliance with company IT policies, security protocols, and data privacy standards
Participate in daily meetings with the IT support vendor to review open items, escalate issues, and ensure timely resolution of technical problems
Install, configure, and maintain end-user workstations, printers, and mobile devices in compliance with company standards
Assist in onboarding and offboarding processes by setting up user accounts, permissions, hardware, and software
Monitor IT systems and alerts to proactively identify and address potential issues before they impact users
Support company-wide software applications, including basic troubleshooting and end-user guidance
Participate in routine system maintenance, updates, and patching activities as directed by senior IT staff or the IT vendor
Assist with documentation of procedures, FAQs, and knowledge base articles for internal use