IT Support Specialist I

iHerb • Perris, CA

1d • $22 - $32

About The Position

Under general supervision, the IT Fulfillment Technician will perform a variety of tasks related to supporting and maintaining end-user devices including Windows/MacOS laptops, desktops, network/local printers and other related hardware peripherals. This includes performing a variety of maintenance tasks such as installing software, installing and moving workstations, and other general IT maintenance tasks. Tasks related to troubleshooting end-user devices, software problems, network issues, and other common troubleshooting methods will also be performed. The daily use of a ticket management system as well as performing project based work will guide most daily tasks. Teamwork is key to this position, so mentoring, assisting, and training with team members will be vital to ensure that company standards, policy, and procedures are followed while meeting documented SLA’s.

Requirements

• Ability to communicate technical information to nontechnical team members
• Ability to install, configure and maintain computers, networks and related hardware and software
• Ability to identify and resolve computer system malfunctions and operations issues
• Skill in organizing resources and establishing priorities
• Excellent verbal and written communication skills
• Ability to learn and support new systems and applications
• This position requires a minimum of two (2) years of IT support experience with emphasis on problem solving.
• Associates degree or equivalent experience.

Nice To Haves

• Microsoft (MCSA or MCSE) and/or Cisco (CCENT or CCNA) Certification preferred.

Responsibilities

• Address incoming incidents and requests from end-users via a ticket management system, chat, and e-mail in a courteous and professional manner
• Coordinate with and escalate issues to other IT groups as needed
• Provide end-user support to on-site users and users working from home
• Provide support to Google G-Suite based applications including Gmail, Drive, Calendar, Hangouts Chat, Meet, Voice, and others
• Maintain accurate IT hardware inventory and perform audits as needed to support the IT lifecycle process
• Troubleshoot common network problems and coordinate with the network team as needed
• Work directly with other groups in the IT Organization to ensure quick resolutions to issues
• Investigate user issues and identify their source, test and implement best solution
• Utilize the team’s documentation to ensure adherence to set standards. Also modify and develop documentation as needed
• Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users
• The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Benefits

• Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan.
• Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies.
• Employees will enjoy paid holidays throughout the calendar year.
• Eligibility requirements for these benefits will be controlled by applicable plan documents.
• Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees