IT Support Specialist I - (Tropicana & Harrahs Laughlin)
About The Position
IT Support Specialist I - Harrah's & Tropicana Laughlin (Dual Property Position) Join the Caesars Entertainment Family Why Harrah's & Tropicana Laughlin Are the Employer of Choice! When you join our team, you're not just starting a job—you're building a career with one of the most respected names in hospitality and entertainment. We invest in our people, celebrate growth, and create an environment where you can thrive. What Sets Us Apart Earn Your Bachelor's Degree for FREE through Caesars Entertainment & our university partners Student Loan Debt Assistance to help lighten your financial load A Culture That Truly Cares about every team member Affordable Medical, Dental & Vision Plans with options that fit your needs 401(k) with Company Match to support your long‑term financial goals Family‑Style Service Culture that makes our workplace feel like home Paid Time Off so you can recharge and enjoy life outside of work Exclusive Discounts on hotel stays, dining, entertainment, retail, and more Guest Service Commitment At Caesars Entertainment, our vision is for every brand to be the first choice for casino entertainment. No matter your role, your most important responsibility is delivering Caesars Entertainment's Family Style Service to every guest & Team Member . As part of our team, you will: Provide fast and flawless service Promote our loyalty programs Help players feel lucky—celebrate wins, wish them luck, and keep them in action Make guests feel special by using their names and anticipating their needs Maintain a spotless, pleasant, and professional environment , including neat appearance and grooming By joining us, you commit to these values and to delivering legendary service. Position Summary The IT Support Specialist is responsible for first‑level technical support , problem determination, and resolution for all trouble situations reported to the IT Department. This role supports a wide range of desktop devices including PCs, laptops, printers, scanners, POS terminals, card readers, kiosks, and telephony equipment. The position may also assist with audio and video system setups.
Requirements
- Strong personal computing skills
- Demonstrated basic to intermediate troubleshooting skills
- Ability to learn and support various desktop configurations
- Strong communication, analytical, and problem‑solving skills
- Excellent customer service abilities
- Highly organized, detail‑oriented, and able to multitask
- Ability to work in a fast‑paced, high‑pressure environment
- Visual acuity
- Reliable transportation
- Home phone access
- Ability to recognize audio/visual system warnings
- Ability to smell (for detecting equipment issues such as burning components)
- Ability to lift, carry, push, pull, reach, or grip up to 50 pounds above or below shoulder level
- Must obtain and maintain a jurisdictional gaming license
- Must maintain all required technical certifications , including Health Card or other credentials as required by location
Nice To Haves
- Associate degree in Computer Science or equivalent technical training
- Experience in a desktop support environment preferred
- Training in telephony is beneficial
- Minimum one year experience in a technical support role
Responsibilities
- Respond to incident and service request tickets , ensuring timely resolution or escalation
- Provide first‑level support for hardware, software, and all desktop platforms
- Perform problem isolation, repair, data analysis , and documentation of findings
- Escalate complex issues to senior IT staff or approved vendors
- Support installation and connectivity for desktop devices and telephony equipment
- Complete and document all daily tasks according to the Daily Work Schedule
- Maintain up‑to‑date procedures and documentation for all desktop platforms
- Perform intermediate technical repairs on desktop systems
- Track and close all issues using the help desk log
- Maintain the computer/equipment room at proper temperature and cleanliness
- Provide one‑on‑one training to clients and users
- Monitor and report system performance issues
- Participate in department‑driven projects
- Maintain confidentiality of company records, policies, and customer information
- Shred sensitive reports as required
- Log all system downtime and report extended outages to leadership
- Perform all duties in a manner that supports IT service level and system availability goals
Benefits
- Earn Your Bachelor's Degree for FREE through Caesars Entertainment & our university partners
- Student Loan Debt Assistance to help lighten your financial load
- A Culture That Truly Cares about every team member
- Affordable Medical, Dental & Vision Plans with options that fit your needs
- 401(k) with Company Match to support your long‑term financial goals
- Family‑Style Service Culture that makes our workplace feel like home
- Paid Time Off so you can recharge and enjoy life outside of work
- Exclusive Discounts on hotel stays, dining, entertainment, retail, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
