IT Support Specialist I - IT Support & Tech Services - Full Time/NOC
About The Position
SUMMARY: As an IT Support Specialist I, you will be accountable for providing customer support for IT end user technology. This includes serving as the first point of contact for hospital employees, physicians, and affiliates that utilize Information Technology Services. In providing support, you will be accountable for diagnosing, troubleshooting, and resolving end user technology issues via remote or in person support. This includes but is not limited to computer maintenance, desktop and network troubleshooting, printers, operating systems (Windows, OSX, iOS and Android), knowledgebase maintenance, user management, and all standard and specialized software used within the environment. Participates in the installation, configuration, troubleshooting, and maintenance of workstations, printers, mobile devices, IP communication devices and related software applications. Assists in the refresh of hardware and software ensuring the asset life cycle management strategy is being adhered to. Provides user training in aspects of desktop and network usage throughout the hospital, serving as a resource to staff. This position ensures incidents and service requests are documented and tracked in the Information Technology Service Management (ITSM) system. Manage ticket status and resolution to meet service level agreements. Ensures the inventory management software is maintained and kept current. This position requires coordination with other I.T. departments and vendors to escalate and resolve technical problems with the desktop computing equipment and software. After hours on-call may be required. Night shift, 8:00pm-6:30am, Wednesday-Saturday
Requirements
- Minimum of one year in the field or a related area preferred.
- Excellent written and verbal communication skills.
- Excellent problem solving and troubleshooting skills.
- Exceptional customer service skills.
- Experience with various versions of Microsoft Office applications including MS Word, MS PowerPoint, MS Excel, MS Access.
- Hands-on experience with installation and use of peripheral devices (i.e. Scanners, printers, etc.) preferred.
- Knowledge of systems tools such as Active Directory and DHCP, as well as desktop, mobile and server operating systems.
- College degree - 4 year, or minimum of four years equivalent experience required.
Nice To Haves
- Experience with email systems and their basic functionality is a plus.
- Industry Certification (CompTIA A+, Network +, etc.) preferred.
Responsibilities
- Providing customer support for IT end user technology
- Diagnosing, troubleshooting, and resolving end user technology issues via remote or in person support
- Computer maintenance
- Desktop and network troubleshooting
- Printers
- Operating systems (Windows, OSX, iOS and Android)
- Knowledgebase maintenance
- User management
- Installation, configuration, troubleshooting, and maintenance of workstations, printers, mobile devices, IP communication devices and related software applications
- Assists in the refresh of hardware and software ensuring the asset life cycle management strategy is being adhered to
- Provides user training in aspects of desktop and network usage throughout the hospital, serving as a resource to staff
- Ensures incidents and service requests are documented and tracked in the Information Technology Service Management (ITSM) system
- Manage ticket status and resolution to meet service level agreements
- Ensures the inventory management software is maintained and kept current
- Coordination with other I.T. departments and vendors to escalate and resolve technical problems with the desktop computing equipment and software
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
