IT Support Specialist I

Salient Systems Corp • Austin, TX

6d • Onsite

About The Position

We are looking to add an IT Helpdesk Specialist to the IT & Facilities team at Salient. This role will serve as the first point of contact for employees needing IT assistance, providing front-line support for hardware, software, and account-related issues. The IT Helpdesk Specialist will also support employee onboarding, maintain ticket documentation, and escalate issues to senior IT staff as needed. This is a great opportunity for someone who is detail-oriented, customer service focused, and eager to build a career in IT.

Requirements

• 1–2 years of IT support experience (helpdesk, internship, or similar), OR strong technical aptitude with customer service background.
• Familiarity with Windows-based environments, Active Directory, and Microsoft 365
• Basic understanding of imaging and device deployment processes.
• Knowledge of basic networking fundamentals (Wi-Fi, VPN, IP addressing).
• Strong communication and problem-solving skills with a customer-first mindset.
• Ability to learn quickly and follow documented processes.

Nice To Haves

• CompTIA A+ or Network+ is a plus but not required.

Responsibilities

• Serve as the first point of contact for IT support requests, ensuring timely response and resolution.
• Process and manage all support requests through the KACE ticketing system, ensuring accurate documentation, categorization, and follow-through.
• Provide front-line support for hardware, software, and network connectivity issues.
• Assist with basic Active Directory tasks such as unlocking accounts, updating group memberships, and performing password resets.
• Assist with Microsoft 365 user administration, including license assignment, mailbox troubleshooting, and basic Teams/SharePoint support under supervision.
• Support employee onboarding and offboarding, including device setup, imaging, configuration, and account preparation.
• Track and update IT inventory (laptops, peripherals, accessories) under the guidance of the IT team.
• Maintain accurate and detailed ticket documentation in KACE.
• Assist in maintaining IT knowledge base articles and employee-facing documentation.
• Support IT initiatives aimed at improving service request workflows and promoting consistent use of IT processes.
• Adhere to established IT policies and contribute to continuous process improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees