IT Support Specialist I

Children's Network of Hillsborough • Egypt Lake-Leto, FL

4d • $20 • Onsite

About The Position

To assist the Information Technology Department in support of the System of Care infrastructure for the Children's Network of Hillsborough Florida. The Information Technology Professional I primary responsibilities include 1st and 2nd level direct end-user support for computer and networking hardware, off-the-shelf standardized software systems and other business applications. This support is provided both remotely and in person, depending upon the location being supported. Associated duties include support for IT inventory and building maintenance.

Requirements

• Two-years equivalent work experience required.
• Microsoft or other certifications relating to Information Technology support
• Completion of CompTIA A+ certification
• Ability to work effectively as part of a team.
• Valid driver’s license, and clean driver’s license check required, with proof of insurance
• No special certification or registration is required for this position
• Criminal background screening (fingerprinting) (Local Law Enforcement and FBI/FDLE)
• Drug Screening is a requirement
• Strong written and verbal communication skills. Proficient in technical documentation, end-user training, and support communication. Able to clearly translate complex technical information into accessible language for diverse audiences.
• Strong analytical and mathematical reasoning skills used in diagnosing technical issues, interpreting data logs, and understanding system metrics. Proficient in basic arithmetic, algebra, and logical problem-solving to support system troubleshooting, software configurations, and hardware diagnostics. Capable of identifying patterns, calculating resource usage, and optimizing system performance through quantitative analysis.
• Exceptional critical thinking and problem-solving skills with the ability to assess complex technical issues, identify root causes, and implement effective solutions under pressure. Capable of applying logical reasoning to troubleshoot systems, prioritize tasks, and make sound decisions in dynamic environments. Adept at recognizing patterns, anticipating potential issues, and adapting quickly to evolving technologies and user needs.
• Able to perform tasks that require moderate physical activity, including lifting and transporting computer equipment (up to 50 lbs), crawling under desks, standing for extended periods, and working in tight or awkward spaces when setting up or repairing hardware. Requires visual acuity for screen work and manual dexterity for handling small components and tools. Capable of maintaining focus and accuracy during extended periods of technical troubleshooting.

Responsibilities

• Provides 1st Level end-user support and troubleshoots hardware problems pertaining to workstations, networking hardware, and other computer peripherals on the LAN and WAN
• Provides 1st Level end-user support and troubleshoots software problems for all operating system and software applications, as well as a variety of other software utilities and specialized systems
• Installs, configures, and upgrades both hardware and software on workstations and peripherals
• Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution
• Assists in setting up and maintaining IT-related items in company offices throughout Hillsborough Florida.
• Provides operational support for maintenance of infrastructure items that affect and involve IT such as phone systems, alarm systems, cabling, internet connectivity, and copier/printer/fax systems Maintains and organizes physical space owned by IT
• Manages IT physical inventory
• Other collateral duties, as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed