IT Field Support Specialist I

FLASH Technology Group•Columbia, MD

10d•$48,000 - $52,700•Onsite

About The Position

IT Field Support Specialists needed in Columbia, MD! TS/SCI with active polygraph required! Hours: M-F, 10 am-6 pm Are you ready to make a meaningful impact with a company that values your technical ambition? Join us and experience a company where your contributions truly make a difference! The Hardware Technician I provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts site surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in the proper use of hardware. Builds specialized interconnecting cables. -Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment - Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling -Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems -Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation -Support network upgrade projects or initiatives -Support end-user connectivity needs

Requirements

Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate degree and two (2) years of experience.
+Must be a US CITIZEN.
+Must have an IAT level I certification or higher! A+ CE, NET+ CE, SSCP
Able to lift up to 50 pounds. Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
+REQUIRED: The individual to be able to drive an ATT vehicle.
Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
Well-versed in installing windows, software, applications, antivirus and patches
Demonstrated ability to read and understand technical manuals and schematics
Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
Able to manage time and priorities effectively
Able to work efficiently with minimal supervision
Proficient in working with end-users remotely
Demonstrated expertise in Microsoft Windows 7 and 10
Familiar with Active Directory security and policies
Excellent analytical and problem-solving skills
Outstanding communication skills to relate with team members and support workers
Must be able to lift 50 lbs.
Must be able to drive a company vehicle.
Must be available to work some 8-hour shift between the hours of 6 am-6 pm, as determined by management.

Responsibilities

Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
Support network upgrade projects or initiatives
Support end-user connectivity needs