IT Imaging Field Support Specialist I
About The Position
IT Imaging Field Support Specialists needed in Columbia, MD! TS/SCI with active polygraph required! Are you ready to make a meaningful impact with a company that values your technical ambition? Join us and experience a company where your contributions truly make a difference! JOB DUTIES: Utilizes MDT servers to deploy latest computer image to new and recycled computers. Fulfills equipment requests for newly imaged workstations according to daily work priorities. Configures computers, communications devices and peripheral equipment. Trains site personnel in proper use of imaging tools. Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems Ensures image benches are operational. If operational status is lost alert proper management team.
Requirements
- High school/GED and four (4) years of experience. Equivalent education and experience: Associate degree and two (2) years of experience.
- Must be a US CITIZEN.
- Must have an IAT level I certification or higher! A+ CE, NET+ CE, SSCP; Security + Preferred.
- Able to lift up to 50 pounds.
- Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
- Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
- Well-versed in installing windows, software, applications, antivirus and patches.
- Demonstrated ability to read and understand technical manuals and schematics.
- Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
- Able to manage time and priorities effectively.
- Able to work efficiently with minimal supervision.
- Proficient in working with end-users remotely.
- Demonstrated expertise in Microsoft Windows 7 and 10.
- Familiar with Active Directory security and policies.
- Excellent analytical and problem solving skills.
- Outstanding communication skills to relate with team members and support workers.
- Must be able to drive a company vehicle and lift 50 lbs.
- Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management.
- TS/SCI with active polygraph required!
Nice To Haves
- A+ CE
- NET+ CE
- SSCP
- Security +
Responsibilities
- Utilizes MDT servers to deploy latest computer image to new and recycled computers.
- Fulfills equipment requests for newly imaged workstations according to daily work priorities.
- Configures computers, communications devices and peripheral equipment.
- Trains site personnel in proper use of imaging tools.
- Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
- Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
- Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
- Ensures image benches are operational. If operational status is lost alert proper management team.
Benefits
- 401(k) with 6% company match - VESTS IMMEDIATELY
- Medical Insurance (with HSA and HRA options)
- Dental and Vision Insurance
- Life and Disability Insurance
- Complimentary Identity Theft Protection
- Tuition/Certification Reimbursement
- Paid Time Off
- Referral bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
