NOC Tech I

Metronet•Lubbock, TX

About The Position

Love your Mondays again! Join the Future of Connectivity with Metronet! Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet, where we don't just build networks; we build communities. The successful Network Technician I will perform network surveillance to maintain integrity of Metronet Business' production network. They will make fact-based recommendations for improvements to the surveillance Systems when needed. The role of the Network Technician I is to ensure the reliability of Metronet's network that serves our clients by providing support that will promote the health and stability of the network. The Network Technician I work cross-functionally with internal resources, equipment vendors and facility providers to resolve issues in our deployed infrastructure. At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks—we're focused on enriching the lives of those we serve. We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders. Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere. Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless. Metronet is an Equal Opportunity Employer and a Veteran Friendly Employer.

Requirements

3-5+ years' experience working in NOC environment in the Telecom industry
2-3 years dealing and communications with other Carrier NOCs to accomplish the team's objectives.
Demonstrable knowledge of the following IP protocols: BGP, OSPF, MPLS, Spanning Tree, ISIS
Demonstrable knowledge of the following platforms: Cisco, Nokia, Telabs, Adtran, Metaswitch VoIP/ SIP Softswitch and Session Border Controller and others.
Ability to troubleshoot Layer 1-3 faults in platforms listed.
Demonstrable knowledge of various network troubleshooting tools such as, but not limited to: ping, traceroute, telnet, ssh, dig, SNMP get.
Ability to configure and troubleshoot issues with: LDP, VRF, VPN, L2TP, SIP
Understanding of SNMP traps and syslog messaging with the ability to react to and perform fault analysis for various messages.
Ability to acknowledge multiple network alerts and messages and determine customer and/or network impact as a result of symptoms presented.
Ability to read and interpret engineering documents such as Methods of Procedures and Work Orders for scheduled maintenances.
Requires computer literacy: Microsoft Word, Excel, Power Point, SharePoint and Lotus Notes.
Must be able to work independently with minimal guidance, while focusing on a sense of urgency for customer impacting issues.
Must be able to work beyond the normal shift during outages and when working on special projects.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.

Nice To Haves

Cisco CCNA or Equivalent Certification (A Plus)
Associates degree or higher or equivalent experience preferred
Excellent oral and written communication skills, with an eagerness to provide outstanding customer service to internal and external clients.

Responsibilities

Monitor Core IP, Softswitch (MetaSwitch), Business networks (per contract commitments), and associated equipment to detect and respond to network-impacting events in a timely manner.
Perform fault analysis, isolation, remediation, and incident management across switching, digital, optical, transport, and other technologies; document all alerts and actions in required systems and tools.
Provide technical support and single point of contact duties for high-risk or service-impacting events; interface with customers, engineers, vendors, service partners, and ILEC technicians to resolve trouble reports.
Manage carrier-grade devices and networks, including change management, software/firmware upgrades, maintenance, recovery tactics, and hardware/configuration activities on IP, transport, and PON platforms (Cisco, Nokia, Juniper, etc.).
Operate in a 24x7x365 Network Operations Center with rotating shifts (including 2nd, 3rd, and weekends).
Maintain working knowledge of MetroNet Communications products/services and train other NOC, Repair, or Acceptance Specialists on processes and technologies as needed.
All other duties as assigned.