NOC Technician I

Atomic Data • Minneapolis, MN

just now • Onsite

About The Position

The NOC Technician I provides frontline support by monitoring critical network elements and proactively overseeing Atomic Data and customer infrastructure. This role delivers exceptional customer service while troubleshooting routine technical issues and escalating complex problems as needed. In addition to network monitoring, the Technician I supports end users by assisting with common IT requests, ensuring client satisfaction and timely issue resolution.
The ideal candidate is self-motivated, communicates effectively with both technical staff and end users, and thrives in a collaborative, in-office environment. This role emphasizes developing foundational technical skills and providing reliable, professional support. This position is in-office.

Requirements

• Strong communication, customer service, and problem-solving skills
• Basic understanding of operating systems (Windows, macOS, Linux)
• Familiarity with common business applications (Microsoft Office, email clients)
• Basic knowledge of networking components (VPN connections, business internet connections, wireless internet connections)
• 0–1 year of IT support, service desk, or customer service experience
• Self-motivated with ability to follow procedures and work collaboratively

Nice To Haves

• Exposure to ticketing systems such as Autotask (preferred)
• Experience supporting both end users and network/system monitoring (preferred)

Responsibilities

• Monitor network, server, and system alerts, identifying and triaging potential issues
• Troubleshoot basic networking components, remote access (VPN), internet settings, software, and hardware issues
• Support end users with routine requests such as password resets, application access, and basic hardware/software guidance
• Log tickets accurately, document troubleshooting steps, and escalate unresolved issues to Level 2 support
• Maintain professional communication to ensure high levels of customer satisfaction
• Follow pre-defined procedures, workflows, and knowledge base articles for handling incidents
• Document all work in Autotask (including cross-ticketing when applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed