NOC Technician

Mainstay Technologies, Inc.•Manchester, NH

8d•Onsite

About The Position

Mainstay Technologies is looking for an entry-level professional who loves technology and people. You’re passionate about helping others, skilled at troubleshooting with ease, thrive when flexing between varied tasks, and committed to growth. Our Security Operations Center (SOC) Team is an integral part of the core services we deliver. The NOC Technician works on our SOC team to resolve multiple alerts on clients’ systems and is an integral part of the core services we deliver. The role helps maintain critical security layers, resolve issues before they impact clients, and provide a critical second set of eyes on important processes. It serves the broader team by saving time and improving the quality of service.

Requirements

High attention to detail
Solid problem-solving skills and the ability to recognize patterns
Strong communication skills with both clients and team members
Excellent technical aptitude with an understanding of basic computer language
Team-driven and motivated by providing outstanding service to improve the lives of those around you
Self-motivated with the ability to stay on track and focus on priorities
Knowledge-driven with the ability to flourish in a fast-paced environment
One to two years in an entry-level help desk or IT support role

Nice To Haves

MCP Certification preferred but not required
A+ (Plus) Certification preferred but not required
Education focused on technology and networking is preferred

Responsibilities

Responding to alert tickets related to failed back-ups, hard-drive issues, server errors, antivirus, and the overall health of client systems.
Resolving or routing alert tickets to the correct department for resolution
Prioritizing alert tickets, determining which to tackle first when there are multiples alerts within each priority
Managing the automated patching system and Windows feature updates for all of Mainstay and Mainstay’s clients
Researching new patches, looking at reports from Microsoft, vendors, team members, and the security team to ensure patches are secure and work with client technology
Reviewing pending patches and approving or denying patches
Coordinating, scheduling, and scripting Windows Features updates to all client and Mainstay systems
Performing Quarterly Backups and Audits for all of Mainstay’s Managed IT clients on systems like Axcient, SaaS Backups, DATTO, Veeam, Windows Server, and Windows Azure
Verifying back-ups are functioning properly and running on schedule
Researching and staying abreast of known backup issues and standards
Supporting projects led by the SOC Team, such as feature updates, process improvement, reviewing business tools, monitors, and alerting, and research and investigation on patterns.

Benefits

A flexible and fun work environment with events, lunch and learns, ping pong, snacks, games, and books
3 weeks of PTO (4 weeks after 2 years) per year
A 2-week sabbatical at 5 years and a 5-week sabbatical at 10 years
Health, Dental, and Vision Insurance
Disability Insurance
Group and Supplemental Life Insurance
Paid Family Leave
401(k) with 3% match
Team Profit Sharing
ESOP (Employee Stock Ownership Program)
Training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs)
Paid Volunteer Time Off