NOC TECHNICIAN

Distro • Denver, CO

5d • $918 - $1,278

About The Position

Network Operations Center (NOC) Engineer – Tier 3
Job Summary Ensure 24/7 availability and performance of network infrastructure through monitoring, incident response, escalation management, and technical support while maintaining SLAs and collaborating with cross-functional teams.

Requirements

• TCP/IP, routing protocols, VLANs, QoS
• Cisco, Ruckus, Aruba/HP, Meraki routers, switches, and wireless controllers
• Firewalls including Cisco ASA, Fortinet, WatchGuard
• Monitoring tools: SolarWinds, PRTG, Nagios, Zabbix, Cosmos
• Wireshark, tcpdump, packet analysis
• VPN, SD-WAN, load balancers, wired (Ethernet, fiber) and wireless networking
• Property Management Systems (PMS) and hospitality technology (preferred)
• 1+ years network operations or NOC experience
• Incident management and escalation handling
• Experience coordinating with field technicians and dispatch operations
• Strong communication and problem-solving skills
• Ability to remain calm under pressure during critical incidents
• Team collaboration and mentoring
• Time management and prioritization
• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience
• Shift work required (24/7 operations)
• May require on-call availability

Nice To Haves

• CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified, CompTIA Network+, CWNA, Fortinet NSE

Responsibilities

• Network Monitoring & Performance:
• Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, Cosmos, and other proprietary systems
• Analyze performance trends, bandwidth, latency, packet loss, and KPIs
• Maintain monitoring thresholds, alert policies, and SLA metrics
• Incident & Problem Management:
• Respond to alerts and outages within SLA timeframes
• Perform triage, diagnosis, and manage incident lifecycle
• Conduct root cause analysis and document lessons learned
• Track trends and recommend preventive measures
• Escalation Management:
• Serve as primary escalation point for Tier 1 and Tier 2 support teams
• Escalate complex issues to Tier 4 engineers and specialized teams
• Coordinate vendor support and facilitate bridge calls during major incidents
• Manage communication between technical teams, management, and stakeholders
• Network Operations & Maintenance:
• Execute firmware updates, patches, and configuration changes
• Configure routers, switches, firewalls, load balancers, wireless controllers
• Implement VLANs, access control policies, and VPN connections
• Perform change management and maintenance window activities
• Troubleshooting & Support:
• Resolve issues across LAN, WAN, MPLS, SD-WAN, wireless networks
• Troubleshoot routing/switching protocols including BGP, OSPF, EIGRP, STP
• Analyze traffic using Wireshark, tcpdump
• Address DNS, DHCP, firewall, NAT, and VoIP issues
• Manage SSID requests and conference support
• Field Technician Coordination & Dispatch:
• Coordinate tech dispatches for PMS troubleshooting and connectivity
• Conduct WiFi site surveys, coverage analysis, wireless optimization
• Manage 3rd party vendor troubleshooting including video, VoIP, and conference room technology
• Coordinate on-site troubleshooting activities and vendor escalations
• Documentation & Collaboration:
• Maintain network documentation, topology diagrams, and SOPs
• Create post-incident and root cause analysis reports
• Participate in capacity planning and continuous improvement initiatives
• Collaborate with Engineering, logistics, equipment, and third-party vendors

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees