IT Services Support Specialist

TekSynap • Arlington, VA

2d • Onsite

About The Position

TekSynap is seeking a IT Service Support Specialist to p rovide Tier 1/2 helpdesk support to JPO end users, resolving issues, managing tickets, and assisting with onboarding and adoption of IT tools. We are seeking a IT Service Support Specialist to join our team at the F-35 Joint Program Office (JPO) . T ekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Requirements

• Associate’s degree ( Bachelor’s preferred) in IT or related.
• 3+ years helpdesk or IT service support experience.
• Proficiency with ITSM tools (ServiceNow, Remedy).
• Strong customer service and troubleshooting skills.
• DoD 8570: IAT Level I (A+ CE, Network+ CE, or equivalent).
• Active Secret clearance (Top Secret/SAP preferred).

Responsibilities

• Deliver Tier 1/2 IT support for JPO’s 1,500–4,000 users.
• Manage tickets, perform troubleshooting, and escalate as needed.
• Support onboarding and training of end users.
• Provide c ustomer-focused service to U.S., partner, and FMS stakeholders.

Benefits

• health
• dental
• vision
• 401K
• life insurance
• short-term and long-term disability plans
• vacation time
• holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees