IT Support Specialist, Global

BCM One

7d•Hybrid

About The Position

Are you passionate about solving technical challenges and being the go-to person for corporate IT solutions? Do you want to be part of a growing global team that values innovation, collaboration, and excellence? As an IT Support Specialist, you’ll play a critical role in keeping BCM One's IT infrastructure running smoothly while providing top-notch support to our global team members. You’ll be at the front line of technical troubleshooting, ensuring our team has the tools and support they need to succeed. Work Locations: This position will be hybrid based out of our office in Makati City, Philippines. We are typically in the office 3 days per week with WFH the other 2 days. This is subject to change based on the demands of the position and company. Hours: Night Shift - 9pm to 6am PH

Requirements

At least 2 years of experience in corporate IT support at larger companies; experience supporting a global organization is a plus.
Technical SME in Windows AND MacOS is required.
Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
Proficiency in Microsoft Suite of technologies.
Strong IT troubleshooting skills with a customer-focused mindset.
Technical knowledge of Microsoft operating systems and software.
Knowledge of MDM, MFA, 2FA and other security measures are required.
Ability to understand and adapt to emerging technologies.
Excellent time management, organizational, and multitasking abilities.
Strong communication skills and a proactive problem-solver.

Nice To Haves

experience supporting a global organization is a plus.

Responsibilities

Manage and resolve IT support tickets efficiently.
Be the go-to expert for end-user support requests for team members at all levels - from administrative support through Executive Leadership.
Install, configure, and maintain computers, printers, and peripherals.
Manage user accounts, permissions, and access rights.
Maintain accurate IT records and troubleshoot system issues.
Contribute to IT security best practices and system integrity.
Assist in IT projects that drive efficiency and innovation.
Provide training and guidance to enhance user tech proficiency.
Support rapid resolutions on varying technologies including but not limited to MacOS and Windows.