IT Support Specialist - Engineering

Boston Government Services, LLC•Oak Ridge, TN

14d•Onsite

About The Position

Boston Government Services (BGS) is seeking an IT Support Specialist – Engineering to join our team in Oak Ridge, Tennessee. Boston Government Services is an engineering, technology, and security firm helping to advance missions of national importance for government programs, national laboratories, national security facilities, nuclear operations, and complex projects. We support clients at every stage, from strategic planning and program management to the execution of engineering and technical activities. We work to attract and retain the best talent because the best talent delivers the best results for our clients. Our capabilities are based on our experience in complex, secure, and highly regulated environments. We leverage our experience and capabilities to provide mission-driven solutions tuned to our client's mission needs and strategic direction. We are passionate about our culture! At BGS, we hire people who will bring their whole self to work each day because we value operating with openness and inclusivity, welcoming and respecting all. BGS cares for each employees’ well-being by offering a comprehensive benefit package and providing a culture of exciting work, excellence, and fun. If you align with BGS’ company values and culture, we would love for you to explore opportunities to join our growing team by checking out the job description below!

Requirements

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
3+ years of hands-on IT support experience, preferably supporting technical/engineering teams or environments with specialized software/hardware.
Strong knowledge of engineering tools and workflows (e.g., familiarity with CAD/CAE software, simulation tools, version control systems like Git, or PLM/ERP integrations is highly desirable).
Proficiency in Windows environments, Active Directory, Microsoft 365, networking fundamentals, remote support tools, and basic scripting (PowerShell/Python a plus).
Experience with project coordination or acting as a liaison between technical teams and stakeholders.
Excellent problem-solving, analytical, and troubleshooting skills with the ability to handle complex, multi-faceted issues under time constraints.

Nice To Haves

Certifications such as CompTIA A+, Network+, Security+, or relevant engineering software certifications.
Experience as IT administrator of IBM Engineering Lifecycle tools and/or IBM Jazz admin.
Experience supporting high-performance computing (HPC), GPU workstations, or data-intensive engineering applications.
Strong interpersonal and communication skills — able to explain technical concepts clearly to non-technical engineers and translate engineering needs to IT teams.
Proactive mindset with the ability to anticipate issues and drive continuous improvement in Engineering IT support.
Ability to manage multiple priorities in a fast-paced, project-driven environment.

Responsibilities

Serve as the dedicated primary point of contact for all IT-related matters within the Engineering department, including escalated issues, project-specific requests, and proactive system improvements.
Provide Tier 1 and Tier 2 technical support to Engineering team members, troubleshooting hardware (e.g., workstations, CAD laptops, servers, peripherals), software (e.g., CAD tools like AutoCAD, SolidWorks, ANSYS; simulation software; PLM systems; data analysis tools), networks, and cloud-based platforms.
Act as the IT liaison for Engineering projects — both internal (e.g., new tool deployments, lab setups, data migration for R&D initiatives) and external (e.g., secure file sharing with clients/vendors, integration of collaborative tools, remote access for partner reviews, compliance with external project requirements).
Collaborate closely with Engineering leads, project managers, and external stakeholders to assess IT needs for upcoming projects, recommend solutions, and ensure timely implementation (e.g., setting up secure environments for prototype testing or client demos).
Supports the installation, configuration, maintenance, and upgrade of engineering-specific hardware and software, including licensing management, workstation imaging, and performance optimization for compute-intensive tasks.
Monitor and maintain department-specific IT assets, ensuring high availability, security, and compliance (e.g., data backups, access controls for sensitive IP, cybersecurity for project-related tools).
Document processes, resolutions, and best practices; create knowledge base articles tailored to Engineering workflows to reduce recurring issues and empower self-service where possible.
Coordinate with the broader IT team for infrastructure support, escalations, and company-wide initiatives while prioritizing Engineering needs.
Participate in project planning meetings to provide IT input, identify potential technical risks, and contribute to smooth execution.
Stay current on emerging technologies relevant to engineering (e.g., cloud CAD, AI-assisted design tools, VR/AR for prototyping) and propose improvements to enhance productivity.