IT Support/ServiceDesk

Personify Health • Tempe, AZ

9d • $65,000 - $70,000

About The Position

Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.
Learn even more about the work that drives us at personifyhealth.com.
When technology works, people can focus on their health, their work, and their impact. This role keeps Personify Health running supporting employees across the globe with fast, reliable IT support.
You’ll be on the front lines, resolving issues, maintaining systems, and making sure every tool from laptops to cloud platforms works the way it should.

Requirements

• Associate’s degree, or equivalent, in computer science or related discipline
• 1–2 years of IT desktop support experience, including network support and MS Windows applications
• A+ Certificate
• Must reside in Arizona
• Microsoft Office 365 administration
• Active Directory and Azure Active Directory
• Windows and Mac client operating systems
• LAN/WAN/WLAN networking
• TCP/IP, DNS, DHCP
• Network cabling, PCs, laptops, printers, and email systems
• SSO/Identity Provider management (OpenID/SAML applications)
• Mobile Device Management (MDM) for laptops and mobile devices

Responsibilities

• Resolve user issues quickly: Provide Tier 1 support via ticketing system, phone, and email, diagnosing and resolving issues or escalating when needed to meet SLA targets.
• Manage ticket flow and SLAs: Triage tickets, maintain a 4-hour response and 24-hour resolution/escalation window, and ensure accurate closure to prevent reopen rates.
• Support core systems: Maintain and troubleshoot Office 365, Active Directory, Azure, Intune, and other cloud-based platforms used across the organization.
• Maintain end-user environments: Configure and support laptops, desktops, and mobile devices, ensuring OS updates, antivirus patching, and secure configurations are in place.
• Keep offices operational: Support meeting rooms, AV systems, and corporate technology across locations, including office deployments and on-site setup.
• Troubleshoot infrastructure issues: Assist with hardware, networking (LAN/WAN/WLAN), software issues, backups, and file recovery.
• Manage identity and access: Maintain Active Directory and Azure AD accounts, including provisioning, deprovisioning, and access updates.
• Support file transfer and automation: Manage file transfer platforms, test connections, and review workflows to improve reliability and issue resolution.
• Maintain IT assets and licensing: Track hardware, software, and licensing inventory, ensuring records are accurate and compliant.
• Contribute to compliance and audits: Assist with SOC and HITRUST evidence collection and audit requirements.
• Build documentation and processes: Create and maintain user guides, setup documentation, and service catalog entries within the ticketing system.
• Deliver projects and deployments: Support assigned IT projects, including testing applications and systems before production rollout.

Benefits

• Competitive base salary and benefits effective day one
• Comprehensive medical and dental through our own health solutions (yes, we use what we build)
• Unlimited PTO—rest and recharge time is non-negotiable
• Mental health support, retirement planning, and financial protection
• Professional development with clear career progression and learning budgets
• Mission-driven culture where diverse perspectives drive real impact on people's health

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree