IT Support Service Specialist
About The Position
Hilltop Holdings is looking for an IT Support Service Specialist who will be responsible for assisting users to troubleshoot and resolve more complex or escalated IT issues. Responsibilities also include ensuring that access requests and approvals are accurate, well documented and completed in a timely manner before being reviewed by management or audit. May also act as a mentor to a new team member. Responsible for technical assistance and support related to computer systems, hardware, software, or networking issues. Additional responsibilities include acting as the point of contact for escalated issues. Founded in 1998 and headquartered in Dallas, Texas, Hilltop Holdings offers a diverse range of financial services through its three primary subsidiaries, PlainsCapital Bank, PrimeLending, and HilltopSecurities. PlainsCapital Bank is a leading commercial bank with locations throughout Texas. PrimeLending is a national mortgage provider focused on purchase mortgage originations. HilltopSecurities provides financial advisory, clearing, retail brokerage, and other investment banking services. Hilltop Holdings seeks to build the premier Texas-based diversified financial services holding company through acquisitions and organic growth. To learn more, please visit www.hilltop.com. The Information Technology department at Hilltop Holdings is a forward-thinking team dedicated to delivering innovative technological solutions that drive success in the financial services industry. Our department leverages cutting-edge technologies to enhance operational efficiency, customer experiences, and ensure the security and integrity of our systems and data. We are committed to staying at the forefront of technological advancements, constantly exploring new opportunities in emerging trends. Our team fosters a collaborative and respectful work environment. We empower our talented professionals to develop creative solutions and drive digital transformation across the organization. With a strong focus on agility and adaptability, our department is instrumental in enabling Hilltop to stay ahead of the curve in an ever-evolving digital landscape.
Responsibilities
- Assist users to troubleshoot and resolve more complex or escalated IT issues.
- Ensure that access requests and approvals are accurate, well documented and completed in a timely manner before being reviewed by management or audit.
- Act as a mentor to a new team member.
- Provide technical assistance and support related to computer systems, hardware, software, or networking issues.
- Act as the point of contact for escalated issues.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
