IT Support Manager

Akima, LLC•Brownsville, TX

51d•Onsite

About The Position

AIP is looking for an IT Support Manager to work in Brownsville, TX. To join our team of outstanding professionals, apply today! The IT Support Manager is responsible for managing, maintaining, and securing all company-owned electronic equipment and IT infrastructure. This includes computers, laptops, key control systems, biometric hardware, security radios, and networking components. The position requires technical expertise and operational awareness to ensure continuous IT support and compliance with federal IT security and privacy regulations. The IT Administrator serves as a liaison to ICE IT and travels to other facilities as needed to support operations and new startups. Responsibilities Manages the design, implementation of information technology infrastructure, including computer application systems, computer and communication systems, network and related systems. Manages the hardware and software inventory and procurement. Develops analytical and reporting tools, feasibility studies, and recommendations for enhancements to the information technology infrastructure and its supporting hardware and software. Comprehensive knowledge of the field's concepts and principles. Leads and directs the work of other employees and has full authority for personnel decisions. Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies. Typically requires BA and 5-7 years. Essential Functions and Responsibilities: Maintain all company-issued electronics including desktops, laptops, printers, and IT accessories. Develop and implement a preventative maintenance plan for IT systems. Provide on-call technical support and emergency response as needed. Travel as needed to support IT setup, training, and startup operations. Oversee installation, maintenance, and biometric setup of Key Watcher systems. Perform regular Key Watcher preventive maintenance and coordinate with manufacturer support Perform preventive maintenance on security radios, including hardware and programming updates. Run and organize company owned IT cabling and networking throughout the facility. Conduct VAV booth inspections and minor electronic diagnostics or repairs. Ensure all company systems and software is current and compliant with IT security requirements Procure, configure, and deploy IT equipment for approved employees. Provide IT support and preventive maintenance for Secure Track and Top Shelf Program. Track all government-furnished IT equipment within the facility hardwire infrastructure Communicate and coordinate with ICE IT regarding ICE system issues. Educate AIP staff on the confidentiality of PII and federal privacy requirements. May be required to travel as needed. May be assigned additional duties by the Facility Director or Assistant Facility Director.

Requirements

Strong knowledge of IT systems including Windows OS, networking, and peripheral devices.
Proficient in troubleshooting, preventive maintenance, and hardware/software diagnostics.
Familiar with Key Watcher systems and biometric registration.
Working knowledge of radio communications hardware and firmware.
Skilled in running network and communication cable.
Ability to interpret and follow federal IT privacy, security, and operational protocols.
Strong communication, organizational, and documentation skills.
Ability to work in a secure environment and respond to urgent IT issues.
Ability to manage and troubleshoot IT systems with minimal supervision.
Take responsibility for IT performance and asset management.
Associate or bachelor’s degree in information technology, Computer Science, or related field.
Minimum of 2 years of professional IT support experience.
US citizen or a person lawfully admitted into the United States for permanent residence and have resided in the U.S. for at least the last five years
Possess a valid driver’s license
Pass a criminal background and consumer credit check (no criminal record)
Obtain and maintain a DHS/ICE government clearance
Pass all pre-employment and random drug tests
Pass a medical examination and meet health requirements
At least 18 years of age
Maintain current/physical residence in the continental United States

Nice To Haves

Experience with secure systems such as biometric access, key control, and VAV electronics preferred.

Responsibilities

Manages the design, implementation of information technology infrastructure, including computer application systems, computer and communication systems, network and related systems.
Manages the hardware and software inventory and procurement.
Develops analytical and reporting tools, feasibility studies, and recommendations for enhancements to the information technology infrastructure and its supporting hardware and software.
Leads and directs the work of other employees and has full authority for personnel decisions.
Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies.
Maintain all company-issued electronics including desktops, laptops, printers, and IT accessories.
Develop and implement a preventative maintenance plan for IT systems.
Provide on-call technical support and emergency response as needed.
Travel as needed to support IT setup, training, and startup operations.
Oversee installation, maintenance, and biometric setup of Key Watcher systems.
Perform regular Key Watcher preventive maintenance and coordinate with manufacturer support
Perform preventive maintenance on security radios, including hardware and programming updates.
Run and organize company owned IT cabling and networking throughout the facility.
Conduct VAV booth inspections and minor electronic diagnostics or repairs.
Ensure all company systems and software is current and compliant with IT security requirements
Procure, configure, and deploy IT equipment for approved employees.
Provide IT support and preventive maintenance for Secure Track and Top Shelf Program.
Track all government-furnished IT equipment within the facility hardwire infrastructure
Communicate and coordinate with ICE IT regarding ICE system issues.
Educate AIP staff on the confidentiality of PII and federal privacy requirements.
May be required to travel as needed.
May be assigned additional duties by the Facility Director or Assistant Facility Director.