IT & Support Liaison Specialist

Community Health Care Systems•Sandersville, GA

40d

About The Position

The IT and Support Liaison Specialist serves as the bridge between the IT department and internal staff or external partners, ensuring technology-related issues, requests, and support needs are communicated, prioritized, and resolved efficiently. This role combines technical support, coordination, and customer service to help maintain smooth day-to-day operations. The ideal candidate is organized, technically proficient, and excels at translating technical information into clear guidance for non-technical users.

Requirements

Associates or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
2+ years experience in IT support, help desk, or technical coordination
Strong troubleshooting skills for Windows/Mac systems and common business applications
Excellent communication and customer service skills
Ability to explain technical concepts to non-technical users
Strong organizational and ticket management skills

Responsibilities

Provides support for hardware equipment, phone system, EMR system and leadership
Troubleshoots hardware issues to include PC, laptop, printer, scanners, phones etc.
Installs printers, drivers, scanners, and adds users to the computer systems or works with IT support to ensure this happens expeditiously
Works with IT vendor as the on-site person after they train and check the employee skills.
Travels to all sites as problems occur to fix if a basic problem or coordinates activities
Coordinates and communicates to appropriate staff when there are issues involving hardware, software, telephones, scanners, printers, faxes, etc.
Schedules and follows through with all laptop/VPN updates that must be performed periodically and works with external vendors to ensure functionality of equipment at all times
Assist with all upgrades (may require weekend work)
Understands and works with phone system personnel, IT support and vendors to ensure phones are working appropriately and updates are performed and maintained
Obtains required phone training certification
Works with HR and CFO to keep Emergency Alert System functioning properly
Works with IT support and EMR vendor to coordinate and manage system upgrades and facilitate workflow issues
Reviews support information for system upgrades and works with Leadership team and IT support for training prior to upgrades
Maintains training information on EMR system and assists staff to locate training when needed