Information Technology Support Intern
About The Position
The IT Support Intern will support IT Service Desk operations and device lifecycle management while gaining hands-on experience in technical support and IT operations. This role provides exposure to real-world IT service management practices, including ticket triage, user onboarding and offboarding, hardware inventory tracking, and process documentation. The intern will work under supervision to support ongoing initiatives and contribute to improving service efficiency and documentation within the IT function. The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position.
Requirements
- Currently pursuing a degree in Information Technology, Computer Science, or a related field
- Basic understanding of IT support concepts and troubleshooting
- Familiarity with Windows, Office 365, and user account management
- Strong organizational skills and attention to detail
- Ability to follow processes and document work clearly
- Strong communication skills
- Interest in IT operations or service management
- Willingness to complete onboarding requirements, including background screening and NDA
- Must be eligible to receive academic credit through an accredited college or university
- Documentation from the academic institution may be required prior to the start of the internship
- Internship schedule: Monday through Friday, up to 5 hours per day (schedule to be coordinated with academic requirements)
Responsibilities
- Assist with IT Service Desk ticket triage and documentation
- Support user onboarding and offboarding processes
- Assist with hardware inventory tracking and device management
- Support documentation of IT processes and workflows
- Assist in updating knowledge base articles for recurring issues
- Work within systems such as ServiceNow, Azure AD, Intune, and Office 365
- Support ongoing efforts to improve ticket response times and service efficiency
- Assist with ad hoc IT-related projects as needed
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
Number of Employees
1-10 employees
