Intern - Information Technology

VSC Fire & Security • Richmond, VA

7h

About The Position

VSC Fire & Security delivers integrated, cutting-edge fire protection, life safety and security solutions, including fire suppression and detection systems, fire sprinklers, alarms and security systems.
The company was founded in 1958 on quality craftsmanship and exceptional customer service, with integrity and reliability at the center of everything we do. As the premier provider of fire protection and life-safety solutions across the Southeast, VSC Fire & Security provides every customer with comprehensive solutions through outstanding design, efficient installation, reliable service and repair, and thorough inspections.
VSC Fire & Security in Richmond, Virginia is seeking candidates for the position of Intern - Information Technology

Requirements

• Must be at least 16 years old (or per state requirements for employment of minors)
• 0-2 years of Professional experience
• 0-4 years college in IT-related field
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Employee-oriented and cool-tempered
• Currently enrolled in or recently graduated from high school, trade school, technical program, or related college courses.
• Willingness to learn, ask questions, and follow instructions
• Proficiency in English
• Excellent communication skills
• Experience with Web based applications
• Experience with Microsoft Office applications
• Experience in a Microsoft environment preferred, Active Directory, GPO, Server 2012R2 and newer.

Nice To Haves

• Experience in a Microsoft environment preferred, Active Directory, GPO, Server 2012R2 and newer.

Responsibilities

• Assist with the first point of contact for employees seeking technical assistance over the phone or email
• Assist with remote troubleshooting through diagnostic techniques and pertinent questions
• Assist with determining the best solution based on the issue and details provided by employees
• Assist the employee through the problem-solving process
• Provide accurate information on IT products or services
• Assist with recording events and problems and their resolution in out ticketing system
• Assist with equipment roll outs as directed by supervisor
• Follow-up and update employee status and information
• Pass on any feedback or suggestions by employees to the appropriate internal team
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues

Benefits

• Monday - Friday
• Opportunities for training and advancement.
• Employee Assistance Program.
• Referral Bonuses.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED
• Number of Employees: 251-500 employees