IT Support Intern (April-August)
About The Position
ITASCA , a renowned international engineering company, is seeking a motivated IT Intern to join our team in Minneapolis, MN. This hands-on internship provides experience in IT support and infrastructure. The intern will assist with help desk support, Windows and Microsoft 365 troubleshooting, PC setup and repairs, and support server and network maintenance alongside our IT team. Why Choose ITASCA? Innovation and Collaboration: Experience an unparalleled work environment that fosters a culture of innovation and collaboration. We encourage our employees to think outside the box and contribute their unique perspectives, enabling us to tackle complex challenges effectively. Exciting Projects: Join us in delivering cutting-edge projects that shape the future of the geological engineering industry. Your work at ITASCA will be at the forefront of geomechanics modeling, particularly utilizing our state-of-the-art ITASCA codes in mining applications. Collegial Atmosphere: Join a team that values camaraderie and teamwork. At ITASCA, we foster a collegial atmosphere where collaboration, mutual respect, and support are the foundation of our success. You'll have the opportunity to work alongside colleagues who are passionate about their work and driven to excel. Diversity and Inclusion: At ITASCA, we celebrate and embrace differences, creating a highly diverse workforce that thrives on varied perspectives and backgrounds. We believe that diversity drives innovation, fosters creativity, and enriches our work environment.
Requirements
- Currently enrolled at an accredited 2‑year or 4‑year college or university, with a minimum of 20 completed credits.
- Actively pursuing a major in Information Technology, Computer Science, or a related field.
- Ability to lift up to 50 lbs., as needed
- Successful completion of: Criminal background check Verification of employment history, education, and licenses
- Must be legally authorized to work in the U.S. without present or future sponsorship (e.g., H-1B, L-1, TN). Candidates on or for CPT/OPT are ineligible.
Responsibilities
- Deliver a high level of customer satisfaction through effective telephone, email, and chat support, responding with appropriate urgency to user needs.
- Serve as the first point of contact for calls, walk‑up incidents, and service requests.
- Provide support for Windows operating systems, including assisting remote employees using tools such as Microsoft Teams and Remote Desktop.
- Provide support for Microsoft 365 applications and services.
- Perform PC builds, troubleshooting, repairs, and hardware/software upgrades.
- Document, track, and monitor all support requests to ensure timely resolution.
- Log all requests accurately and collaborate with other service desk team members to resolve issues.
- Assist with server room maintenance and routine updates.
- Assist with network hardware installations, upgrades, and configuration tasks.
Benefits
- 100% employer-paid parking or bus pass
- Accrual of Earned Sick and Safe Time (ESST) at one hour for every 30 hours worked, in accordance with the City of Minneapolis Sick and Safe Time Ordinance
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
