IT Support Intern

Sun Country Airlines•Minneapolis, MN

52d•$20•Onsite

About The Position

Our 10-week internship program provides aspiring professionals with the opportunity to take flight in their careers by providing a dynamic and immersive experience that goes beyond traditional learning. We believe in nurturing talent, fostering creativity, and empowering individuals to develop their skills. Our interns receive hands-on experience, mentorship, a collaborative environment, career coaching, professional development, and networking opportunities. As an intern, you will make an impact on the company by contributing to hands-on projects and critical business needs. You will own a project from start to finish with a goal to make a real business impact on Sun Country's operations. Upon successful completion of the summer internship program, you may be considered for employment opportunities within Sun Country. The Summer 2026 Internship Program dates are June 2, 2026 - August 13, 2026.

Requirements

Must be currently enrolled as a part-time or full-time student at a college (at time of application)
Pursuing a degree in Computer Science, Industrial Engineering, or related field
Proficient in Microsoft Office - Outlook, Excel, Word, PowerPoint
Must be authorized to work in the U.S.
Qualified candidates must pass a criminal history background check
Able to complete the full 10-week internship program (June-August 2026)

Nice To Haves

Preferred graduation date in 2026 or 2027
On- or off-campus leadership experience
Effective interpersonal, verbal and written communication skills
Proven project coordination skills with the ability to juggle multiple projects and establish priorities
High degree of organization, self-motivation and creative thinking
Ability to learn new systems quickly

Responsibilities

Develop modules on the ServiceNow platform, including: Configuration Management Database, Discovery, and Asset Management Application Portfolio Management Service Mapping Event Management Third party integrations
Identify and build improvements to leverage self-service, automation, and AI throughout the IT Service Management workgroup, including the IVR and virtual agent
Mature the fractal-like definition of CMDB and the Common Services Data Model and the observability practice using Dynatrace combined with integrations in ServiceNow
Build dashboards within ServiceNow that accurately reflect key performance indicators (KPI) performance
Reporting on industry-standard IT key performance indicators across all IT workgroups
Leverage Usability and process-improvement best-practices in designing and implementing all work
Participate in the seasonal station re-opening process to identify related opportunities
Build processes, procedures, and best practices to satisfy all regulatory and requirements including SOX and PCI
Adhere to industry-standard IT Service Management best-practices for ITIL and ITOM and accepted development and deployment standards during the entire development process
Adhere to Sun Country brand standards as outlined by the Brand & Marketing teams