IT Support II

Herring Bank•Amarillo, TX

6d•Onsite

About The Position

Herring Bank is looking for an experienced and customer-focused IT Support II professional to join our team. In this role, you’ll provide hands-on technical support to our internal customers, troubleshoot hardware, software, and basic network issues, and help ensure our technology operates securely and efficiently. This is a great opportunity for someone who enjoys solving technical problems, working directly with users, and continuing to grow their IT knowledge.

Requirements

3+ years of IT support experience.
Strong troubleshooting skills across hardware, software, and basic networking.
A proactive, problem-solving mindset and genuine interest in tackling IT challenges.
Strong communication and interpersonal skills.
Ability to follow and maintain established security policies and procedures.
Strong work ethic, dependability, and punctuality.

Nice To Haves

Ability to utilize AI tools to assist with troubleshooting is strongly preferred.
Familiarity with banking systems and security is preferred.
CompTIA A+, MCP, or similar certification is a plus. Candidates without a current certification should be willing and able to obtain one within six months with company support.
Bachelor’s degree in a related field preferred, but not required.
Willingness to travel occasionally.

Responsibilities

Provide help desk support, manage work orders, and deliver excellent customer service.
Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, and other hardware.
Install and support software across Windows, iOS, and Android platforms.
Troubleshoot basic network and connectivity issues.
Utilize remote troubleshooting tools to diagnose and resolve technical issues.
Monitor designated systems and escalate issues when necessary.
Maintain physical and software access security standards.
Assist employees with training on technology and products.
Document procedures, solutions, and recurring product issues.
Stay current on emerging technologies and IT best practices.