Metro Candidates)

Truckee Gaming, LLC•Verdi, NV

5d•Onsite

About The Position

IT Support II is an in-person role based at the company’s Sparks, Nevada location, requiring daily work at properties in the Reno-Sparks metropolitan area. The employee assists senior technical staff with installation, configuration, and support of network servers and related equipment, including online network systems, consoles, and computer peripherals. The position supports phone systems, computing infrastructure, switch configuration, and application software, and troubleshoots and initiates repairs for hardware, software, and telephony devices. Remote support for other properties and management-assigned projects are also required. The employee works independently with minimal supervision, provides direction and training to Level 1 technicians, and participates in a 24-hour on-call rotation. The role includes help desk support, processing IT requests for new users and equipment, maintaining systems and documentation, managing user accounts and applications, and supporting phone systems. The position is full-time and may involve long hours, frequent weekend and holiday work, irregular shifts, and shifts exceeding 10 hours. Travel to company properties is required.

Requirements

2–4 years of experience in help desk or other technical job-related work.
Excellent oral and written communication skills.
Ability to read, write, and speak English at a level necessary for satisfactory job performance.
Ability to establish and maintain effective, cooperative working relationships.
Ability to work effectively with minimal supervision.
Ability to manage several tasks at once.
Knowledge of telecommunications and networking.
Ability to work flexible hours, including irregular shifts, weekends, and holidays.
Must obtain and maintain an active Nevada Gaming Registration.
Must be willing and able to travel to all company properties.

Nice To Haves

Technical training certificates are desired.

Responsibilities

Provide help desk phone and email support, answer questions, and assist users to promote satisfaction.
Process IT requests for new users, including workstations, printers, phones, peripherals, and required software.
Terminate structured cabling.
Perform backups, recovery, and systems monitoring.
Monitor and work tickets in the incident tracking system.
Assist customers and resolve computer hardware and software problems.
Maintain, research, create, review, and update documentation.
Lead Operations projects when assigned.
Create and terminate user accounts across business applications.
Set up, maintain, and change phones in the phone system, ACD, and voicemail.
Set up and maintain user software applications.
Support network servers, systems, computing infrastructure, switches, and telephony equipment.
Troubleshoot hardware, software, and telephony devices and initiate repairs.
Provide remote support to other properties and complete remote projects as assigned by management.
Provide direction and training to Level 1 technicians.
Participate in a 24-hour on-call rotation.
Travel to company properties as required.