IT Support I

REJIS Commission•St. Louis, MO

3d•Hybrid

About The Position

Start your IT career by helping people solve technology challenges! REJIS is looking for an IT Support I team member to provide hands-on technical support for REJIS and our clients. This entry-level position is a great opportunity for someone who enjoys working with computers, troubleshooting problems, and learning how technology supports essential public-service organizations. You’ll work alongside experienced Technical Services professionals while helping install, configure, maintain, and support workstations, servers, network equipment, and telecommunications systems.

Requirements

Associate’s degree from a two-year college or technical school and 6 months to 1 year of related experience and/or training, or an equivalent combination of education and experience
Basic to intermediate technical knowledge and a willingness to learn
Ability to troubleshoot problems, follow written and verbal instructions, and work under general supervision
Strong communication, customer service, and documentation skills
Ability to manage multiple tasks and priorities
Proficient computer skills, including email, word processing, spreadsheets, databases, and other business applications
Ability to work at client locations and occasionally outside normal business hours
Valid driver’s license and legally required automobile insurance
Ability to lift and carry equipment weighing up to 50–75 pounds and safely use ladders and small tools

Nice To Haves

Relevant certifications or training, such as A+, Network+, or Microsoft certifications, are helpful

Responsibilities

Install, configure, move, and support workstations, laptops, printers, monitors, and other computer equipment
Provide Level 2 desktop and server support for REJIS staff, clients, vendors, and site employees
Troubleshoot hardware, software, network, and telephone issues
Assist with server, network equipment, wireless LAN, and infrastructure support
Maintain accurate equipment inventory records and update equipment locations as needed
Help prepare for equipment installations by conducting site visits, identifying materials, and testing network equipment
Track helpdesk requests, document resolutions, and communicate updates to clients and vendors
Perform preventative maintenance and help identify potential equipment or environmental concerns
Assist with data and voice wiring installations and other technical projects
Protect REJIS and client information in accordance with CJIS, MULES, and REJIS requirements